Re: EFT

Hello Sumira,

I see that this client is recently deceased. So the current payment method
may be shut down.

I usually allow a few days out of respect prior to calling the client's
family for an alternate payment.

Can you send me over all the open invoices on the clients account ?

Thank you,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Thu, Sep 28, 2023 at 2:07 PM Sumira Suthesan <sumira.suthesan@thekey.com>
wrote:

> Hi Vashon/ John,
>
> Please let me know when payment has been processed and received in the
> bank.
> I will send the billing team the statement after confirmation is received
> from you.
>
> Thanks,
> *Sumira Suthesan*
> Accounts Receivable Specialist
> T: 438-230-3887 ext.1070006
> www.TheKey.com <http://www.thekey.com/>
> [image: TheKey]
>
>
> On Thu, Sep 28, 2023 at 11:27 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> The client passed away so the account must have been frozen. Please speak
>> with @Maria Licoudis <mlicoudis@thekey.com> to review options for
>> payment with the family.
>>
>> On Thu, Sep 28, 2023 at 11:14 AM Sumira Suthesan <
>> sumira.suthesan@thekey.com> wrote:
>>
>>> Hi Vashon,
>>>
>>> Can you please let John know the payment got rejected for Dusty Solomon?
>>>
>>> I'm waiting for Billing HelpDesk to create a FreshDesk ticket for me.
>>> Please let me know when the payment is deleted in QB, so I can run
>>> another statement.
>>>
>>> Thanks,
>>> *Sumira Suthesan*
>>> Accounts Receivable Specialist
>>> T: 438-230-3887 ext.1070006
>>> www.TheKey.com <http://www.thekey.com/>
>>> [image: TheKey]
>>>
>>>
>>> On Thu, Sep 28, 2023 at 11:07 AM Vashon Palloo <vashon.palloo@thekey.com>
>>> wrote:
>>>
>>>> Hey Sumira,
>>>>
>>>> Looks like one of the payments belonged to Dusty Solomon.
>>>>
>>>> [image: image.png]
>>>>
>>>> On Thu, Sep 28, 2023 at 10:35 AM Tim Thomas <tthomas@thekey.com> wrote:
>>>>
>>>>> You need to go into the EFT platform and you can find it under returns.
>>>>>
>>>>>
>>>>> [image: PastedGraphic-1.tiff]
>>>>>
>>>>> *Tim Thomas Sr.*
>>>>> *514: 726 7647*
>>>>>
>>>>> tthomas@thekey.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sep 28, 2023, at 10:18 AM, Vashon Palloo <vashon.palloo@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hi Tim,
>>>>>
>>>>> Does it give you a client name, location, etc? Anything to help me
>>>>> narrow down who this was for?
>>>>>
>>>>> On Thu, Sep 28, 2023 at 10:10 AM Sumira Suthesan <
>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>
>>>>>> Hi Tim,
>>>>>>
>>>>>> Vashon has taken over payment processing for all Canadian sites.
>>>>>>
>>>>>> @Vashon Palloo <vashon.palloo@thekey.com> Please note that there is
>>>>>> an EFT reject showing in our bank account in the amount of $4,425.38 on
>>>>>> September 27th.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> *Sumira Suthesan*
>>>>>> Accounts Receivable Specialist
>>>>>> T: 438-230-3887 ext.1070006
>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>> On Thu, Sep 28, 2023 at 10:01 AM Tim Thomas <tthomas@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Sumira,
>>>>>>>
>>>>>>> I have an EFT reject showing in our bank account in the amount of
>>>>>>> $4,425.38 on September 27th.  Check in the EFT platform for last weeks
>>>>>>> payments for a return of that amount.
>>>>>>>
>>>>>>>
>>>>>>> [image: PastedGraphic-1.tiff]
>>>>>>>
>>>>>>> *Tim Thomas Sr.*
>>>>>>> *514: 726 7647*
>>>>>>>
>>>>>>> tthomas@thekey.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Vashon Palloo*
>>>>>
>>>>> Senior Accounts Receivable Specialist
>>>>>
>>>>> vashon.palloo@thekey.com
>>>>>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> *Vashon Palloo*
>>>>
>>>> Senior Accounts Receivable Specialist
>>>>
>>>> vashon.palloo@thekey.com
>>>>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>