--000000000000977ee805e9436950 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, I have responded to the email from Leslie to me, and copied you on the reply. There was a 4 day delay between me sending out the invoice to her and withdrawing the payment. There should not be any issues here. I have offered to extend this period if she would like more time going forward. Regarding Tkach, it appears that it was a typo on my part when doing the PAD and I took 990 instead of 880. So, we owe them $110. Please apologize to them on my behalf and let them know that this $110 will be applied to their next payment. Thanks, Lindsey On Wed, Sep 21, 2022 at 2:26 PM Chuck Terlesky wrote= : > Hi Lindsey, > > Below are two different billing issues with a couple of Winnipeg clients. > If possible can you let me know the answer so I can communicate back to > them or if you wish to communicate back to them please let me know? > > *Client Leslie Sarchuk*: I have a question about a recent debit from home > care assistance. There was a debit for around $2000 on September 9 and no= w > there is one on September 20 for just over $4000. I can=E2=80=99t imagine= why there > would be a $4000 debit in a two-week period. Could you please look into > this? It=E2=80=99s caused my Homecare account to go into overdraft with a= $20 > interest charge. > > *Client Marilyn and Peter Tkach*: FROM Cheryl: I had a call from a > Winnipeg client, last name TKACH inquiring about an outstanding balance o= f > $110.00. When I went in to look it appeared all their invoices were paid > however I did come across one on Sept 16 for $887.01 however at the botto= m > it stated $997.01 with the difference being that $110. I just can't seem = to > find where that $110 comes from as the invoice itself is for $887.01 > > Can you shed some insight and let me know if they do actually owe the $11= 0 > as the client is really upset and I want to resolve this for her? > > Thanks Lindsay, > > Chuck > > > -- > Chuck Terlesky B.A., CCPE > General Manager > Home Care Assistance Calgary > Home Care Assistance Winnipeg > Office Calgary: 403-301-3777 > Office Winnipeg: 204-489-6000 > 37 Richard Way SW, Unit 305 > Calgary, AB. T3E 7M8 > > HomeCareAssistanceCalgary.ca > HCAWinnipeg.ca > Click Here For Information > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > --000000000000977ee805e9436950 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, I have responded=C2=A0to the = email=C2=A0from Leslie to me, and copied you on the reply. There was a 4 da= y delay between me sending out the invoice to her and withdrawing the payme= nt. There should not be any issues here. I have offered to extend this peri= od if she would like more time going forward. Rega= rding Tkach, it appears that it was a typo on my part when doing the PAD an= d I took 990 instead of 880. So, we owe them $110. Pl