--000000000000f9801406004d50c1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mark, These are long time caregivers of Montreal. We did verify that other them which number they are calling. They only know the Montreal office line which was confirmed. Something isn=E2=80=99t right. These caregivers are no= t calling Toronto directly. Most of them didn=E2=80=99t even know there was a= Toronto office. Hope this helps, Cheryl On Wed, Jul 12, 2023 at 11:48 AM Mark Warner wrote: > Hi Cheryl, > I have reviewed your call records and all of them indicate that the calle= r > dialed directly to Toronto. There very well could be something amiss wit= h > routing, but looking over the reports and verifying Montreal's / Toronto'= s > call flow set up, nothing appears out of sorts. Unfortunately, the repor= ts > don't show me what phone number the person dialed. The next few times th= is > happens, please confirm with the caller what phone number they dialed whe= n > calling in and let me know. > =E2=80=8B > Thanks, > Mark Warner > > > On Wed, 12 Jul at 10:00 AM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Hi Mark, > > We are still experiencing a lot of misdirected calls from Montreal into > Toronto. Below are a list of caregivers calling the Montreal line but bei= ng > directed to Toronto. > > Help? > > Cheryl > > On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester > wrote: > >> Hi Cheryl, >> Here are the calls from Montreal that have been coming in: >> *Friday (7th)* >> >> - 11:07am 438-337-1105 >> - 2:44 and 2:45pm Analyn Casao 514-575-4562 >> - 2:47pm 514-924-2913 >> - 3:16pm Noemi Fernandez 514-570-3116 >> - 3:34pm Carol Duldulao 514-463-1544 >> - 4:26pm 514-799-8054 >> >> *Monday: * >> >> - 9:08am and 9:12am 514-924-2913, >> - 4:23pm 514-653-1266 >> >> *Tuesday: * >> >> - 10:38am and 2:48pm - Analyn Casao 515-575-4562 >> >> *Wednesday (today): * >> >> - 9:45am 514-705-5185 >> >> >> Thanks, >> Kathryn >> -- >> Kathryn Nester >> Caregiver Ambassador >> ___________________ >> >> Office: 416-488-8777 >> >> TheKey.ca >> >> [image: TheKey] >> >> 352027:611100 > --000000000000f9801406004d50c1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mark, These are long time caregivers of Montreal. We did verify that other the= m which number they are calling. They only know the Montreal office line wh= ich was confirmed. Something isn=E2=80=99t right. These caregivers are not = calling Toronto directly. Most of them didn=E2=80=99t even know there was a= Toronto office.=C2=A0 H= ope this helps, Cheryl On Wed, Jul 12, 2023 at 11:48 AM Mark Warner < itsupport@thekey.com > wrote: Hi Cheryl,=C2=A0 I have reviewed your call records and all of them indicate= that the caller dialed directly to Toronto.=C2=A0 There very well could be= something amiss with routing, but looking over the reports and verifying M= ontreal's / Toronto's call flow set up, nothing appears out of s