--Apple-Mail-0950EFC2-4DDD-4436-BF7F-40B7E641166C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Lol he=E2=80=99s so rude, okay to discuss Monday. Have a great weekend Sent from my iPhone > On Feb 17, 2018, at 12:29 AM, Timothy Thomas w= rote: >=20 > This is the most ridiculous thing I=E2=80=99ve ever read. Let=E2=80=99s di= scuss Monday.=20 >=20 > Timothy Thomas > Home Care Assistance > 514-907-5065 > www.HomeCareAssistanceMontreal.ca >=20 >> On Feb 17, 2018, at 12:20 AM, Frank Valenta wrote:= >>=20 >> Hello Tim, Hello Corrina, >>=20 >> We have arrived at a crisis in providing care for my mother. >>=20 >> The original objectives of helping her regain physical strength and snapp= ing her out of her depression by providing companionship have not been achie= ved. In fact, my mother has continued her negative spiral, re-injuring herse= lf and weakening further. >>=20 >> While I recognise that my mother can be very difficult to please, I feel t= hat your company has failed to deliver on your promise of providing trained s= taff who would engage my mother in social interaction and encourage her to e= xercise. The onus is on your staff, as paid professionals, to overcome obsta= cles and achieve the clearly defined objectives. >>=20 >> Please do not respond with bullshit like "Sandra is not a qualified physi= otherapist..." All that is needed is to encourage a person to walk and move,= which you definitely committed to as it was part of my initial request. >>=20 >> At this point we feel that Home Care Assistance just collects a substanti= al weekly income without delivering the promised value. >>=20 >> This leaves us in a terrible position. >>=20 >> Do you have more effective staff that you can propose? >>=20 >> Do you have any suggestions on how to turn the situation around? >>=20 >> What is the cancellation notice period? >>=20 >> Sincerely yours, >>=20 >> Frank Valenta --Apple-Mail-0950EFC2-4DDD-4436-BF7F-40B7E641166C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Lol he=E2=80=99s so rude, okay to discuss M= onday. Have a great weekend Sent from m= y iPhone On Feb 17, 2018, at 12:29 AM, Timothy Thomas < tt@homecareassistance.com > w= rote: This is the most ridiculous t= hing I=E2=80=99ve ever read. Let=E2=80=99s discuss Monday. Timothy Thomas Home Care Assistance 514-907-5065 www.Hom= eCareAssistanceMontreal.ca On Feb 17, 2018, at 12:2= 0 AM, Frank Valenta < fvalenta@hot= mail.com > wrote: Hello Tim, Hello Corrina, We have arrived at a crisis in providing care for my mother. The original objectives of helping her regain physical strength and sna= pping her out of her depression by providing companionship have not been ach= ieved. In fact, my mother has continued her negative spiral, re-injuring her= self and weakening further. While I recognise that my mother can be very difficult to please, I fee= l that your company has failed to deliver on your promise of pr