--Apple-Mail-A3CE8278-905E-43BF-9A37-FBA2A34C9590 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable This is the most ridiculous thing I=E2=80=99ve ever read. Let=E2=80=99s disc= uss Monday.=20 Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca > On Feb 17, 2018, at 12:20 AM, Frank Valenta wrote: >=20 > Hello Tim, Hello Corrina, >=20 > We have arrived at a crisis in providing care for my mother. >=20 > The original objectives of helping her regain physical strength and snappi= ng her out of her depression by providing companionship have not been achiev= ed. In fact, my mother has continued her negative spiral, re-injuring hersel= f and weakening further. >=20 > While I recognise that my mother can be very difficult to please, I feel t= hat your company has failed to deliver on your promise of providing trained s= taff who would engage my mother in social interaction and encourage her to e= xercise. The onus is on your staff, as paid professionals, to overcome obsta= cles and achieve the clearly defined objectives. >=20 > Please do not respond with bullshit like "Sandra is not a qualified physio= therapist..." All that is needed is to encourage a person to walk and move, w= hich you definitely committed to as it was part of my initial request. >=20 > At this point we feel that Home Care Assistance just collects a substantia= l weekly income without delivering the promised value. >=20 > This leaves us in a terrible position. >=20 > Do you have more effective staff that you can propose? >=20 > Do you have any suggestions on how to turn the situation around? >=20 > What is the cancellation notice period? >=20 > Sincerely yours, >=20 > Frank Valenta --Apple-Mail-A3CE8278-905E-43BF-9A37-FBA2A34C9590 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable This is the most ridiculous thing I=E2=80=99= ve ever read. Let=E2=80=99s discuss Monday. Timoth= y Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistance= Montreal.ca On Feb 17, 2018, at 12:20 AM, Frank Val= enta < fvalenta@hotmail.com >= ; wrote: Hello Tim, Hello Corrina, We have arrived at a crisis in providing care for my mother. The original objectives of helping her regain physical strength and sna= pping her out of her depression by providing companionship have not been ach= ieved. In fact, my mother has continued her negative spiral, re-injuring her= self and weakening further. While I recognise that my mother can be very difficult to please, I fee= l that your company has failed to deliver on your promise of providing train= ed staff who would engage my mother in social interaction and encourage her t= o exercise. The onus is on your staff, as paid professionals, to overcome obstacles and achieve the clearly= defined objectives. Please do not respond with bullshit like "Sandra is not a qualified phy= siotherapist..." All that is needed is to encourage a person to walk and mov= e, whi