--0000000000007a97e006259fd876 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you guys! I know you are on top of it, but also know there are some areas that we can make some improvements so wanted to share as soon as I got this. Best, On Tue, Oct 29, 2024 at 6:11=E2=80=AFAM Beth Ann Rosario wrote: > Yes we know it was a fl problem. They were our last site to join and Mae > has been working with them. It=E2=80=99s also my only site to have never = utilized > an answering service so we are actively working to close that gap for > caregivers to understand appropriate time to call AND to get them to cloc= k > in and out on the app > > Beth Ann Rosario > *Senior Regional Director Southeast * > *919.899.5543* > [image: TheKey] > > > On Tue, Oct 29, 2024 at 8:44=E2=80=AFAM Kimberly Guerci > wrote: > >> NoVA's is ridiculously high and CT's overall volume is ridiculous. I >> will talk to all 3 GMs and have them work on this asap. >> >> On Tue, Oct 29, 2024 at 7:56=E2=80=AFAM Audra Williams wrote: >> >>> Hi Team! >>> >>> >>> https://docs.google.com/spreadsheets/d/16x9Ce0RAa6gNmeH0GBMag0S7GGJ9e7U= U/edit?usp=3Dsharing&ouid=3D116103448754908893534&rtpof=3Dtrue&sd=3Dtrue >>> >>> >>> This is the data from MAP answering service. My attention was drawn to >>> the tab "CallType" and the calls that were for clocking in/out as we ar= e >>> working hard to get these calls reduced. @Beth Ann Rosario >>> I did reach out to Dawn P. today as she is >>> aware that the volume is high. They are working on decreasing this. >>> >>> Please let me know if you have any questions at all! >>> >>> Best, >>> >>> -- >>> Audra Williams >>> Director, Divisional Operations >>> (425) 757-7027 >>> TheKey.com >>> >>> >>> [image: TheKey] >>> >> --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000007a97e006259fd876 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you guys!=C2=A0 I know you are on top of it, but also know= there are some areas that we can make some improvements so wanted to share= as soon as I got this. Best, = On Tue, Oct 29, 2024 at 6:11=E2=80=AF= AM Beth Ann Rosario < betha= nn.rosario@thekey.com > wrote: Yes we know it was a fl problem. The= y were our last site to join and Mae has been working with them. It=E2=80= =99s also my only site to have never utilized an answering service so we ar= e actively working to close that gap for caregivers to understand appropria= te time to call AND to get them to clock in and out on the app=C2=A0 Beth Ann Rosario Senior R= egional Director Southeast=C2=A0 919.899.5543 On Tue, Oct 29, 2024 at 8:44=E2=80=AFAM Kimberly Guerci <= ; kguerci@thekey.com= > wrote: = NoVA's is ridiculously high and CT's overall volume i= s ridiculous.=C2=A0 I will talk to all 3 GMs and have them work on this asa= p. <input name=3D"virtru-metadata" type=3D"hidden" value=3D"{"ema= il-policy":{