--00000000000031617806259d539b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes we know it was a fl problem. They were our last site to join and Mae has been working with them. It=E2=80=99s also my only site to have never ut= ilized an answering service so we are actively working to close that gap for caregivers to understand appropriate time to call AND to get them to clock in and out on the app Beth Ann Rosario *Senior Regional Director Southeast * *919.899.5543* [image: TheKey] On Tue, Oct 29, 2024 at 8:44=E2=80=AFAM Kimberly Guerci wrote: > NoVA's is ridiculously high and CT's overall volume is ridiculous. I wil= l > talk to all 3 GMs and have them work on this asap. > > On Tue, Oct 29, 2024 at 7:56=E2=80=AFAM Audra Williams wrote: > >> Hi Team! >> >> >> https://docs.google.com/spreadsheets/d/16x9Ce0RAa6gNmeH0GBMag0S7GGJ9e7UU= /edit?usp=3Dsharing&ouid=3D116103448754908893534&rtpof=3Dtrue&sd=3Dtrue >> >> >> This is the data from MAP answering service. My attention was drawn to >> the tab "CallType" and the calls that were for clocking in/out as we are >> working hard to get these calls reduced. @Beth Ann Rosario >> I did reach out to Dawn P. today as she is >> aware that the volume is high. They are working on decreasing this. >> >> Please let me know if you have any questions at all! >> >> Best, >> >> -- >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> > --00000000000031617806259d539b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes we know it was a fl problem. They were our last site = to join and Mae has been working with them. It=E2=80=99s also my only site = to have never utilized an answering service so we are actively working to c= lose that gap for caregivers to understand appropriate time to call AND to = get them to clock in and out on the app=C2=A0 Beth Ann Rosario Senior Regional Director Southeast=C2=A0 919.899.55= 43 On Tue, Oct 29, 2024 at 8:44=E2=80=AFAM Kimberly= Guerci < kguerci@thekey.com >= ; wrote: NoVA's = is ridiculously high and CT's overall volume is ridiculous.=C2=A0 I wil= l talk to all 3 GMs and have them work on this asap. On Tue, Oct 29, 2024 at 7:56= =E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: Hi Team! = https://docs.google.com/spreadsheets/d/16x9Ce0RAa6gNmeH0GBM= ag0S7GGJ9e7UU/edit?usp=3Dsharing&ouid=3D116103448754908893534&rtpof= =3Dtrue&sd=3Dtrue=C2=A0 This is the d= ata fr