----==_mimepart_682cca8dcbdf9_8d378c18101043bd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_682cca8dcbdf9_8d378c18101043bd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = Hi, There is a new comment in the ticket submitted by Alysce Cr= aig to TheKey Comment added by : Alysce Craig Comment Conte= nt : Hi Chantal, Thank you for taking the lead on this. Here are the answers to your = questions: 1. Darlene works live-in shifts for Jane. Initially, she was schedu= led for 5 days, but at the family's request, this was increased to 7 days= . She is scheduled to train someone this weekend and will return to a 5-d= ay live-in schedule starting May 26th. 2. While there haven't been formal documented concerns, Carrie may = have information regarding other caregivers dropping shifts with Jane due= to wanting to avoid working with Darlene. 3. Darlene began working with Jane in August 2021. 4. Jane has a dementia diagnosis, and her cognitive state can fluct= uate.=C2=A0 5. Dea Thomas, who is currently employed with us, is the only other= caregiver who would have worked directly with Jane and Darlene. All othe= r caregivers who previously worked with Jane are no longer with TheKey. I've included Tim in this email as we've discussed this situation. W= e anticipate challenges with immediately removing Darlene from the schedu= le due to a lack of a readily available qualified live in replacements. T= he family will also object to a complete change in scheduling. While I understand the seriousness of these allegations, the fact th= at these incidents were not reported by Dea when they allegedly occurred = makes it somewhat difficult to assess the situation.=C2=A0 Our primary goal is to ensure Darlene understands that we are aware = of the reported behaviors and that HR oversight will be involved. We hope= this will deter any continuation of such behavior. Let me know how else I can help.=C2=A0 Thanks, Alysce To view the status of the ticket or add comments, please visit https://thekey.fres= hservice.com/public/tickets/40e9717ddc75da69a7bba036eba5ff387aed734cad72a= b60b85fd0b49605dc58 Sincerely, TheKey Support Team img[blockedimagesrc]{ display:none; } td{ background-color: #FFF; } [#CASE-170899]:424188:fs ----==_mimepart_682cca8dcbdf9_8d378c18101043bd--