Re: 146924 Jeffrey Lunn CDHC - 2023 Account Statement & Refund Payment 541837 - [#766308]

--000000000000c266190619346c6b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Apparently the PAD didn't go through and they issued a cheque chuck. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Fri, May 24, 2024 at 8:58=E2=80=AFAM Chuck Terlesky wrote: > I issued a refund to Jeffery Lunn for $565.56. on April 17th through PAD. > Should already be in his bank account. > > Regards, > Chuck > > > On Fri, May 24, 2024 at 8:56=E2=80=AFAM Timothy Thomas wr= ote: > >> @Marc Atkinson Hi Mark, Can you please give >> me an update on the cheque for this client. Do we have confirmation that= it >> was sent? If it's possible to cancel the check, I can send the client an >> etransfer from one of our canadian bank accounts and resolve this matter >> right away. >> >> Thanks >> >> On Fri, May 24, 2024 at 10:48=E2=80=AFAM Shawntel Sousa >> wrote: >> >>> Hi both, >>> >>> I have to agree with this client. It=E2=80=99s been almost a month and = a half of >>> trying to get a refund. Our clients are so disappointed in our billing = and >>> accounting and it=E2=80=99s causing turmoil for our offices. These thin= gs need to >>> be dealt with in a timely manner. How can we escalate these types of >>> things? >>> >>> Best Regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> TheKey >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> ---------- Forwarded message --------- >>> From: Josie Van der Velden >>> Date: Fri, May 24, 2024 at 8:15=E2=80=AFAM >>> Subject: Re: 146924 Jeffrey Lunn CDHC - 2023 Account Statement & Refund >>> Payment 541837 - [#766308] >>> To: Shawntel Sousa >>> CC: Marc Atkinson >>> >>> >>> Good morning Marc, >>> >>> I have not yet received this cheque, can you confirm when it was mailed= ? >>> if it has not arrived today I would like to move forward with cancellin= g >>> the cheque and reissuing it for in person pickup in Calgary next week, = as >>> this delay is not really acceptable. Please confirm this works and the >>> address for the pick up next week. >>> >>> Thanks in advance, >>> >>> *Josie Van der Velden* >>> >>> >>> On Mon, May 13, 2024 at 10:59=E2=80=AFAM Josie Van der Velden >> josie.vandervelden@gmail.com> wrote: >>> >>>> Thank you! >>>> >>>> *Josie Van der Velden* >>>> >>>> >>>> On Mon, May 13, 2024 at 10:52=E2=80=AFAM Shawntel Sousa >>>> wrote: >>>> >>>>> Hi Josie, >>>>> I received a message on May 6th indicating that cheques are mailed >>>>> every Friday, I am assuming it was mailed this past Friday but I am s= ure >>>>> Marc or the billing team can confirm this for you. >>>>> >>>>> *Thank you,* >>>>> >>>>> *Shawntel Sousa, LPN* >>>>> >>>>> Client Success Manager >>>>> >>>>> >>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>>> 778-279-3634 >>>>> >>>>> *The