--0000000000000b977505ef178ae1 Content-Type: multipart/alternative; boundary="0000000000000b977305ef178ae0" --0000000000000b977305ef178ae0 Content-Type: text/plain; charset="UTF-8" I'm not sure of the answer to that question, but can ask our RBC rep. Terence Barfield, CEBS (Compliant) Senior Manager Benefits On Mon, Dec 5, 2022 at 11:31 AM Timothy Thomas wrote: > Thanks Terence. Will they only need to give their name? Or do they need > their account number etc? > > On Mon, Dec 5, 2022 at 11:05 AM Terence Barfield > wrote: > >> Good Morning All, >> Our Canadian employees now have access to EAP services through LifeWorks >> via RBC. >> [image: image.png] >> Terence Barfield, CEBS (Compliant) >> Senior Manager Benefits >> >> >> On Mon, Dec 5, 2022 at 11:01 AM Dawn Kellerman >> wrote: >> >>> Terence - >>> >>> Is Canada able to use the same EAP as the States? If so, I can forward >>> the information to Tim. >>> >>> Tim - As far as an LOA, the employee should contact our HR Service >>> Center. >>> >>> On Mon, Dec 5, 2022 at 10:37 AM Timothy Thomas wrote: >>> >>>> Hi Terence, >>>> >>>> I have a rather urgent matter with an employee in Montreal who requires >>>> EAP support and may need to go on leave. We haven't received our coverage >>>> booklets yet so she's not sure how to proceed >>>> >>>> Do you have the contact information for EAP? >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --0000000000000b977305ef178ae0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm not sure of the answer to that question, but can a= sk our RBC rep. Terence Barfield, CEBS=C2=A0(Compliant) Senior Manager Benefits On Mon, Dec 5, 2022 at 11:31 AM Timothy Thomas < tt@thekey.com > wrote: Thanks Terence. Will the= y only need to give their name? Or do they need their account number etc? On= Mon, Dec 5, 2022 at 11:05 AM Terence Barfield < tbarfield@thekey.com > wrote: Good= Morning All, Our Canadian employees now have access to EAP services th= rough LifeWorks via RBC. Terence Barfield, CEBS=C2=A0(Compliant) Senior Manager Benefits = On Mon, Dec 5, 2022 at 11:01 AM Dawn Kellerman < dkellerman@thekey.= com > wrote: Terence -=C2=A0 Is Canada able t= o use the same EAP as the States? If so, I can forward the information to T= im. Tim - As far as an LOA, the employee should co= ntact our HR Service Center. On Mon, Dec 5, 2022 at 10:37 AM Timothy T= homas < tt@thekey.com > wrote: Hi Terence, I have a rather urgent matte= r with an employee in Montreal who requires EAP support and may need to go = on leave. We haven't received our coverage booklets yet so she's no=