----==_mimepart_66b3cac0ee6b_1e53fbf42e4aa2024638224 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tiffany, It's not suggested to delete tags in wellsky , so what I = did was remove the hyphen in the tags that were already in place . Just i= ncase they were already being used and yes for all Canadian urls. =E2= =80=8B Thanks,=C2=A0 Briana Del Real = = On Wed, 7 Aug at 3:10 PM , Timothy Thomas wrote: Thanks Briana. = To confirm, did you remove the incorrect tags ex: "Client Follow-up"? = = Also was this done for all 5 canadian URLs? = = Thanks! = = = = On Wed, Aug 7, 2024 at 3:04=E2=80=AFPM Briana Del Real wrote: = = = = = Hi Tiffany, = =E2=80=8BTag has been added. = = = = = = Thanks,=C2=A0 = Briana = = = = = = = = On Wed, 7 Aug at 1:01 PM , TiffanySilton wrote: Thanks for the call our Tim.=C2=A0=C2=A0@Cle= arcare Support Team=C2=A0please add the activity tag:=C2=A0=C2=A0 Client Follow up to the Canada URL Thank you = = = = = = Tiffany Silton = = = = = = Director, Division Operations=C2=A0 = = = = = = Please note my email has changed: = = = = = = = = tsilton@thekey.com = = = = = = = (760) 889-2188 = = = = = = = = = = = = TheKey.com = = = = = = = = = = = = = = = = = = On Wed, Aug 7, 2024 at 12:00=E2=80=AFPM Timothy Thomas w= rote: = = = Thanks for clarifying/ = The Client Follow up tag does not match the matrix in Canada's clearcare= accounts. I'm seeing "Client Follow-up" while the SLA is "Client Follow = up"=C2=A0 = = My rights have been changed so I'm unable to update=C2=A0the tags.=C2=A0= = = = On Wed, Aug 7, 2024 at 12:52=E2=80=AFPM Tiffany Silton wrote: = = = HI Tim and Shawntel, =C2=A0 HERE is the best quick source when following= =C2=A0the expectations of the SLA.=C2=A0 It does indicate=C2=A0that a Tie= r 1 requires a follow up within 7 days of start of service (it can be don= e anytime within that time period).=C2=A0 This matrix also shows the EXAC= T tags that should be used when documenting.=C2=A0 I appreciate your atte= ntion to detail=C2=A0on this, feel free to reach out if you=C2=A0have any= further questions.=C2=A0 = = = = = = = = Tiffany Silton = = = = = = Director, Division Operations=C2=A0 = = = = = = Please note my email has changed: = = = = = = = = tsilton@thekey.com = = = = = = = (760) 889-2188 = = = = = = = = = = = = TheKey.com = = = = = = = = = = = = = = = = = = On Wed, Aug 7, 2024 at 10:19=E2=80=AFAM Timothy Thomas w= rote: = = = Hey Tiffany, = In Audra's absence, could you assist me with the email below? I presume = it's just an error in the SLA? = = Thanks! = ---------- Forwarded message --------- From: Shawntel Sousa Date: Wed, Aug 7, 2024 at 10:59=E2=80=AFAM Subject: SLA Questions= To: Timothy Thomas = = = Hi,=C2=A0 = = I apologize for the=C2=A0emails around the SLAs, I just want to make sur= e that I am doing them correctly and have the correct information. I have= a few questions. = = On the SLA that I have=C2=A0attached below it indicates that a tier 1 cl= ient does not require