--00000000000052bf14061f1cee64 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect! Thanks Briana Tiffany Silton Director, Division Operations * Please note my email has changed: * tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] On Wed, Aug 7, 2024 at 2:28=E2=80=AFPM Briana Del Real wrote: > Hi Tiffany, > > It's not suggested to delete tags in wellsky , so what I did was remove > the hyphen in the tags that were already in place . Just incase they were > already being used and yes for all Canadian urls. > > =E2=80=8B > > > Thanks, > > Briana Del Real > > > > On Wed, 7 Aug at 3:10 PM , Timothy Thomas wrote: > Thanks Briana. > > To confirm, did you remove the incorrect tags ex: "Client Follow-up"? > > Also was this done for all 5 canadian URLs? > > Thanks! > > On Wed, Aug 7, 2024 at 3:04=E2=80=AFPM Briana Del Real clearcaresupport@homecareassistance.com> wrote: > >> Hi Tiffany, >> =E2=80=8BTag has been added. >> >> >> >> Thanks, >> Briana >> >> >> >> >> On Wed, 7 Aug at 1:01 PM , TiffanySilton >> wrote: >> Thanks for the call our Tim. @Clearcare Support Team >> please add the activity tag: >> Client Follow up to the Canada URL >> Thank you >> Tiffany Silton >> Director, Division Operations >> * Please note my email has changed: * >> tsilton@thekey.com >> (760) 889-2188 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Aug 7, 2024 at 12:00=E2=80=AFPM Timothy Thomas w= rote: >> >>> Thanks for clarifying/ >>> >>> The Client Follow up tag does not match the matrix in Canada's clearcar= e >>> accounts. I'm seeing "Client Follow-up" while the SLA is "Client Follow= up" >>> >>> My rights have been changed so I'm unable to update the tags. >>> >>> On Wed, Aug 7, 2024 at 12:52=E2=80=AFPM Tiffany Silton >>> wrote: >>> >>>> HI Tim and Shawntel, >>>> HERE >>>> >>>> is the best quick source when following the expectations of the SLA. = It >>>> does indicate that a Tier 1 requires a follow up within 7 days of star= t of >>>> service (it can be done anytime within that time period). This matrix= also >>>> shows the EXACT tags that should be used when documenting. I apprecia= te >>>> your attention to detail on this, feel free to reach out if you have a= ny >>>> further questions. >>>> >>>> Tiffany Silton >>>> Director, Division Operations >>>> * Please note my email has changed: * >>>> tsilton@thekey.com >>>> (760) 889-2188 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Aug 7, 2024 at 10:19=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Hey Tiffany, >>>>> >>>>> In Audra's absence, could you assist me with the email below? I >>>>> presume it's just an error in the SLA? >>>>> >>>>> Thanks! >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Shawntel Sousa >>>>> Date: Wed, Aug 7, 2024 at 10:59=E2=80=AFAM >>>>> Subject: SLA Questions >>>>> To: Timothy Thomas >>>>> >>>>> >>>>> Hi, >>>>> >>>>> I apologize for the emails around the SLAs, I just want to make sure >>>>> that I am doing them corr