----==_mimepart_6503b73c7a167_20a2acbbf5f6dc8726758d2 Content-Type: multipart/alternative; boundary="--==_mimepart_6503b73c79c58_20a2acbbf5f6dc872675772"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6503b73c79c58_20a2acbbf5f6dc872675772 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I have completed a review of CDHC clients billing= for August which is attached for your reference. I did not find any CDHC= clients to have been over billed for their private pay responsibilities.= =C2=A0 =E2=80=8B As a reminder, per our meeting on 6/13, CDHC clients= are set up with a split authorization so that invoices are splitting the= client=E2=80=99s portion from the Blue Cross portion. This means that th= e invoice the client receives is split intentionally to accurately reflec= t the client=E2=80=99s dollar amount responsibility due for the month and= would not indicate the CDHC responsibility or payments. =E2=80=8B In = my review I actually found client Fred Asbjornhus was underbilled=C2=A0by= $21.63 and CDHC overbilled by $21.63 for his services in August. I am cu= rrently reviewing to identify the root cause for this issue and will cont= inue to monitor future invoices. In the meantime, if you all agree, we wi= ll proceed with moving the $21.63 from CDHC to Fred Asbjornhus account. = Please let me know if you have any additional questions. Thank= s,=C2=A0 Kristy Poyner = = On Thu, 14 Sep at 3:05 PM , Shawntel Sousa wrote: Hi team, = = I have receive many email and phone calls from clients indicating that t= he CDHC portion was not removed from their total owing for the month and = they have been invoice and charged the full amount for their home care se= rvices.=C2=A0 = = Can we kindly go through all the CDHC clients and ensure that all the fu= nding has been applied to the total amount. Many have already been charge= d so we will have some refunds to send out.=C2=A0 = = Thank you for your help.=C2=A0 = = Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care = Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office= Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhon= e ----==_mimepart_6503b73c79c58_20a2acbbf5f6dc872675772 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I have completed a review of CDHC clients billing for Au= gust which is attached for your reference. I did not find any CDHC client= s to have been over billed for their private pay responsibilities. =C2=A0= =E2=80=8B As a reminder, per our meeting on 6/13, CDHC clients are= set up with a split authorization so that invoices are splitting the cli= ent=E2=80=99s portion from the Blue Cross portion. This means that the in= voice the client receives is split intentionally to accurately reflect th= e client=E2=80=99s dollar amount responsibility due for the month and wou= ld not indicate the CDHC responsibility or pa