--0000000000008fa9e2060567b72b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Something isn't right, we have had several client calls in and their files were looked into and the CDHC was not applied - one example is Gurmeet Parmar. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Thu, Sep 14, 2023 at 7:45=E2=80=AFPM Kristy Poyner = wrote: > Hi Shawntel, > > I have completed a review of CDHC clients billing for August which is > attached for your reference. I did not find any CDHC clients to have been > over billed for their private pay responsibilities. > =E2=80=8B > As a reminder, per our meeting on 6/13, CDHC clients are set up with a > split authorization so that invoices are splitting the client=E2=80=99s p= ortion > from the Blue Cross portion. This means that the invoice the client > receives is split intentionally to accurately reflect the client=E2=80=99= s dollar > amount responsibility due for the month and would not indicate the CDHC > responsibility or payments. > =E2=80=8B > In my review I actually found client Fred Asbjornhus was underbilled by > $21.63 and CDHC overbilled by $21.63 for his services in August. I am > currently reviewing to identify the root cause for this issue and will > continue to monitor future invoices. In the meantime, if you all agree, w= e > will proceed with moving the $21.63 from CDHC to Fred Asbjornhus account. > > Please let me know if you have any additional questions. > > > Thanks, > > > Kristy Poyner > > On Thu, 14 Sep at 3:05 PM , Shawntel Sousa > wrote: > Hi team, > > I have receive many email and phone calls from clients indicating that th= e > CDHC portion was not removed from their total owing for the month and the= y > have been invoice and charged the full amount for their home care service= s. > > Can we kindly go through all the CDHC clients and ensure that all the > funding has been applied to the total amount. Many have already been > charged so we will have some refunds to send out. > > Thank you for your help. > > Warm regards, > Shawntel Sousa, LPN > Lead Client Care Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > Sent from my iPhone > > 461041:611100 > --0000000000008fa9e2060567b72b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Something isn't=C2=A0right, we have ha= d several=C2=A0client calls in and their files were looked into and the CDH= C was not applied=C2=A0- one example is Gurmeet Parmar. Thank you, Shawntel = Sousa, LPN Client Success Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca <img alt=3D"TheKey" src=3D"https://lh6.googleusercontent= .com/rTha7lVj1zNlmZMSXaCksDxaRDuy65yEVMUqnhEfFkKKIO2moutOIiSazXD-AKxQv9