--00000000000091a30c05ef194117 Content-Type: multipart/alternative; boundary="00000000000091a30a05ef194116" --00000000000091a30a05ef194116 Content-Type: text/plain; charset="UTF-8" Here is the info needed to access our Canadian EAP services: They only need to provide their group name, which we have in our system as: Thanks, Terence Barfield, CEBS (Compliant) Senior Manager Benefits On Mon, Dec 5, 2022 at 11:59 AM Shameema Cadersaibe wrote: > Employees should have a policy/account # > > *@ Terence* - Please confirm with RBC Rep if those information have been > provided to employees. > So far none of us have received any email or information to have online > access. > > Kind regards, > Shameema Cadersaibe > > On Mon, Dec 5, 2022 at 8:54 AM Terence Barfield > wrote: > >> I'm not sure of the answer to that question, but can ask our RBC rep. >> >> Terence Barfield, CEBS (Compliant) >> Senior Manager Benefits >> >> >> On Mon, Dec 5, 2022 at 11:31 AM Timothy Thomas wrote: >> >>> Thanks Terence. Will they only need to give their name? Or do they need >>> their account number etc? >>> >>> On Mon, Dec 5, 2022 at 11:05 AM Terence Barfield >>> wrote: >>> >>>> Good Morning All, >>>> Our Canadian employees now have access to EAP services through >>>> LifeWorks via RBC. >>>> [image: image.png] >>>> Terence Barfield, CEBS (Compliant) >>>> Senior Manager Benefits >>>> >>>> >>>> On Mon, Dec 5, 2022 at 11:01 AM Dawn Kellerman >>>> wrote: >>>> >>>>> Terence - >>>>> >>>>> Is Canada able to use the same EAP as the States? If so, I can forward >>>>> the information to Tim. >>>>> >>>>> Tim - As far as an LOA, the employee should contact our HR Service >>>>> Center. >>>>> >>>>> On Mon, Dec 5, 2022 at 10:37 AM Timothy Thomas wrote: >>>>> >>>>>> Hi Terence, >>>>>> >>>>>> I have a rather urgent matter with an employee in Montreal who >>>>>> requires EAP support and may need to go on leave. We haven't received our >>>>>> coverage booklets yet so she's not sure how to proceed >>>>>> >>>>>> Do you have the contact information for EAP? >>>>>> >>>>>> -- >>>>>> Tim Thomas >>>>>> Head of Canada Division >>>>>> *Please note my email has changed:* >>>>>> tt@TheKey.com >>>>>> (514) 591-9387 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> --00000000000091a30a05ef194116 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here is the info needed to access our Canadian EAP service= s: They only need to prov= ide their group name, which we have in our system as: =C2=A0 Thanks, Terence Barfield, CEBS=C2=A0(Com= pliant) Senior Manager Benefits = On Mon, Dec 5, 2022 at 11:59 AM Shame= ema Cadersaibe < shamee= ma.cadersaibe@thekey.com > wrote: Employees should have a policy/acc= ount # @ Terence - Please confirm with RBC Rep if those information have been provided to= employees.