--000000000000a616300627839b16 Content-Type: multipart/alternative; boundary="000000000000a6162e0627839b15" --000000000000a6162e0627839b15 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They do know we exist lol. Respectfully, Shawntel Sousa, LPN Client Success Manager TheKey Home Care Office: (403) 301-3777 Mobile: (403) 305-6588 On Fri, Nov 22, 2024 at 10:18=E2=80=AFAM Chuck Terlesky wrote: > Calgary with a shout-out from Melisa Reyes! Contrast team, great work all > around! > > ---------- Forwarded message --------- > From: Office of Communication > Date: Thu, Nov 21, 2024 at 2:19=E2=80=AFPM > Subject: TheKey Home Care Essentials: Week One Recap & Upcoming Content > To: Regional Directors , GeneralManagers GeneralManagers@thekey.com> > Cc: Audra Williams , Tiffany Silton , > Melissa Reyes , Emily Russell emily.russell@thekey.com>, Sky Cross , Shadi > Gholizadeh , Ashley Mirone , > Elizabeth Kachur , Jen Borrasso jennifer.borrasso@thekey.com>, Megan Harris > > > [image: image] > > Week One Recap & Upcoming Content > > Hello team, > > > Thank you for your incredible engagement with Week One of TheKey Home > Care Essentials! We loved reading your feedback on setting meaningful > care goals for new and existing clients. Seeing how you=E2=80=99ve establ= ished > specific, measurable goals to enhance their quality of life while > monitoring progress was truly inspiring. > > Here are a few standout examples of exceptional care and commitment: > > - > > Alpine Home Care and Daughterly: Worked with a client who loved > gardening but was falling regularly. By helping the client build stren= gth > through regular walks, the caregiver enabled her to return to her belo= ved > garden. > - > > Calgary: Reassessed a client and identified additional support needs, > increasing hours to provide consistent, comprehensive care for all dai= ly > needs, now totaling 24 hours per week. > - > > Chicago: Supported a client recovering in a care center who felt > isolated and disconnected. The caregivers helped her prepare her makeu= p and > wig, which were important to her self-esteem, and escorted her to enjo= y her > independent facility again. > > Keep striving to set specific, measurable, and relevant goals for your > clients=E2=80=94it makes a significant difference! > > Looking Ahead to Week Two: > > We=E2=80=99ll be taking next week off for the holidays, but early next we= ek, we=E2=80=99ll > send you the content for the week of December 2nd. In Week Two, we=E2=80= =99ll dive > into Strategies for Overcoming Resistance, focusing on how to address > objections from clients, families, or caregivers. > > Whether it=E2=80=99s concerns about cost, resistance to care, uncertainty= about > the value we provide on the client side, or hesitation about accepting a > new client on the caregiver side, how we navigate these moments can defin= e > the client=E2=80=99s experience and their trust in us. > > We=E2=80=99re excited to see how