--000000000000e01d81060fc792ba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I believe that was a scheduling mistake, they didn=E2=80=99t complete the s= hift, therefore it didn=E2=80=99t bill. Unfortunately this client can only make one payment for each invoice per month because they have government funding and that=E2=80=99s how they do b= illing. We are going to have to eat this cost. Can we credit this and send her a paid invoice asap. I=E2=80=99ll explain this to the contact, can we have the paid invoice sent= today please? Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Thu, Jan 25, 2024 at 9:08=E2=80=AFAM Alejandro Aponte wrote: > Hi Shawntel, > > I investigated this further, it seems the original invoice we sent the > client did not have the below 12/1 shift. Our invoicing team caught this > system issue when the shifts invoiced and manually added it, this caused > the invoice price to go up in price and effected a change in the Tax's > being owed. This is where the difference is coming from, we are sorry for > the confusion and multiple back and forths here, I hope this helps. Pleas= e > let me know if I can assist in anyway. > > > =E2=80=8B > *12/1 added shift.* > > > *Tax increase after adding shift.* > > *Tax before added shift.* > > > > Thanks, > > Jose Morales > > > Billing@thekey.com > 866-226-1702 > > > On Wed, 24 Jan at 5:13 PM , Shawntel Sousa > wrote: > Hi, > Unfortunately, that is the exact problem is that the client received an > invoice for $1835 and paid the full 1835 invoice but the invoice that I w= as > sent by Alexis was $2060.23. > > The client is not only confused, but very upset that there is a differenc= e > in invoices, and she doesn=E2=80=99t understand why, and after reviewing = the > invoices, I don=E2=80=99t know why there=E2=80=99s a difference in the on= e that she was > sent and the one that Alexis sent me for the exact same period of time. > > The client is looking for an explanation as to why there is such a > different in price between two invoices that are for the same period of > time. > > The invoice the client received and the invoice that Lexa sent me were > both attached to the original email > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Wed, Jan 24, 2024 at 2:47=E2=80=AFPM Jose Morales = wrote: > >> Hello Shawntel, >> >> Thank you for taking the time to write us an email. We'll start working >> on this. After reviewing the account it appears invoice 661875 which >> covers DOS 12/01 - 12/21 has been short paid meaning the total balance h= as >> not been paid. That invoice total is $2, 060.23 and a payment of $1, 835= .00 >> was made toward