----==_mimepart_65b28764dc092_1d83fc065dce55016570391 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I investigated this further, it seems the original= invoice we sent the client did not have the below 12/1 shift. Our invoic= ing team caught this system issue when the shifts invoiced and manually a= dded it, this caused the invoice price to go up in price and effected a c= hange in the Tax's being owed. This is where the difference is coming fro= m, we are sorry for the confusion and multiple back and forths here, I ho= pe this helps. Please let me know if I can assist in anyway.=C2=A0 = =E2=80=8B 12/1 added shift. Tax increase after adding shift. = Tax before added shift. Thanks,=C2=A0 Jose Morales = Billing@thekey.com 866-226-1702=C2=A0 = = On Wed, 24 Jan at 5:13 PM , Shawntel Sousa wrote: Hi, = =C2=A0Unfortunately, that is the exact problem is that the client receiv= ed an invoice for $1835 and paid the full 1835 invoice but the invoice th= at I was sent by Alexis was $2060.23.=C2=A0 = = = The client is not only confused, but very upset that there is a differen= ce in invoices, and she doesn=E2=80=99t understand why, and after reviewi= ng the invoices, I don=E2=80=99t know why there=E2=80=99s a difference in= the one that she was sent and the one that Alexis sent me for the exact = same period of time.=C2=A0 = = The client is looking for an explanation as to why there is such a diffe= rent in price between two invoices that are for the same period of time.=C2= =A0 = = The invoice the client received and the invoice that Lexa sent me were b= oth attached to the original email =C2=A0 Warm regards, Shawntel Sousa= , LPN Client Success Manager Home Care Assistance/The Key Calgary Offic= e number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile nu= mber: (403) 305-6588 = = = = = = = = On Wed, Jan 24, 2024 at 2:47=E2=80=AFPM Jose Morales wrote: = = = = = Hello Shawntel,=C2=A0 = = Thank you for taking the time to write us an email.=C2=A0 We'll start wo= rking on this.=C2=A0 After reviewing the account it appears invoice 66187= 5 which covers DOS 12/01 - 12/21 has been short paid meaning the total ba= lance has not been paid. That invoice total is $2, 060.23 and a payment o= f $1, 835.00 was made toward that invoice leaving an open balance of $225= .23.=C2=A0 Hopefully this clears up any misunderstandings.=C2=A0 = = = = = Thank you for your time,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = = On Wed, 24 Jan at 2:01 PM , Shawntel Sousa wrote: = Hi Team, = = I have been trying to help Shirley Cox for Ethen Tracey figure out why t= he invoice=C2=A0Alexis sent me and the invoice that the client has are di= fferent.=C2=A0 = = This is holding the client up from being able to pay any invoices going = forward and she is getting very upset with me and is concerned=C2=A0that = the same invoice has two diffe