--000000000000f8768305ed0a9ac4 Content-Type: text/plain; charset="UTF-8" The current rate is 38 and the suggested was 41 On Wed, Nov 9, 2022 at 10:35 AM Timothy Thomas wrote: > Poulami can you please confirm the current billing rate and pay rates for > the staff on shift so we can confirm the margin moving forward. > > On Wed, Nov 9, 2022 at 7:25 AM Cheryl Cartwright > wrote: > >> Good morning, >> >> Judy T has pushed back on her rate increase. She thinks 8% is too steep >> especially considering they have increased hours a lot recently and now >> have 9.5 hours of care daily. She was actually expecting a discount not a >> rate increase because of the increased hours. She said she is really >> disappointed. >> >> Can we leave her as it is for now? I don't want to reduce her rate but >> because she was expecting a discount I feel even a one dollar raise would >> be insulting to her. Thoughts? >> >> We can always reevaluate in the new year. >> >> Cheryl >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000f8768305ed0a9ac4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The current=C2=A0rate is 38 and the suggested was 41 = On Wed= , Nov 9, 2022 at 10:35 AM Timothy Thomas < tt@thekey.com > wrote: Poulami can you please confirm the current= billing rate and pay rates for the staff on shift so we can confirm the ma= rgin moving forward. On Wed, Nov 9, 2022 at 7:25 AM Cheryl Cartwright < ccartwright@theke= y.com > wrote: Good morning, Judy T has pushed back on her rate increase. She thinks 8% is too st= eep especially considering they have increased hours a lot recently and now= have 9.5 hours of care daily. She was actually expecting a discount not a = rate increase because of the increased hours. She said she is really disapp= ointed.=C2=A0 Can we lea= ve her as it=C2=A0is for now? I don't want to reduce her rate but becau= se she was expecting a discount I feel even a one dollar raise would be ins= ulting to her. Thoughts? We can always reevaluate in the new year.=C2=A0 Cheryl -- Tim Thomas Head of Canada Divisi= on Please note my email has changed: tt@TheKey.com <font style=3D"font-family:Arial,Helvetica,sans-s