Hi Jose,
No assistance will be required from BIlling HelpDesk.
Thank you,
*Sumira Suthesan*
Accounts Receivable Specialist
T: 438-230-3887 ext.1070006
www.TheKey.com <http://www.thekey.com/>
[image: TheKey]
On Tue, Oct 31, 2023 at 4:07 PM Jose Morales <billing@thekey.com> wrote:
> Hi Sumira,
>
> Will there be any action needed from BHD (billing help desk) on this?
>
>
> Thanks again,
>
> Jose Morales
> Billing Help Desk Billing@thekey.com 866-226-1702
>
> On Mon, 30 Oct at 1:09 PM , Billing <billing@thekey.com> wrote:
> Hi John,
>
> I do not know what payments the payments team is going to run.
>
> @Vashon Palloo <vashon.palloo@thekey.com> Can you please answer John's
> question?
>
> Thanks,
> *Sumira Suthesan*
> Accounts Receivable Specialist
> T: 438-230-3887 ext.1070006
> www.TheKey.com <http://www.thekey.com/>
> [image: TheKey]
>
>
> On Mon, Oct 30, 2023 at 1:03 PM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Hello Sumira,
>>
>> You are welcome, when we run this PAD we will run for all open invoices
>> to include the declined charge, yes?
>>
>> Thanks !
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Mon, Oct 30, 2023 at 12:53 PM Sumira Suthesan <
>> sumira.suthesan@thekey.com> wrote:
>>
>>> Thank you John!
>>>
>>> EFT information has been updated in QuickBooks.
>>>
>>> @TheKey Billing <billing@thekey.com> Please close this ticket
>>>
>>> Thanks,
>>> *Sumira Suthesan*
>>> Accounts Receivable Specialist
>>> T: 438-230-3887 ext.1070006
>>> www.TheKey.com <http://www.thekey.com/>
>>> [image: TheKey]
>>>
>>>
>>> On Mon, Oct 30, 2023 at 12:48 PM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Sumira,
>>>>
>>>> VC attached.
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>>
>>>> On Mon, Oct 30, 2023 at 12:45 PM Sumira Suthesan <
>>>> sumira.suthesan@thekey.com> wrote:
>>>>
>>>>> Hi Vashon,
>>>>>
>>>>> Can you please forward the void cheque, so I can add the EFT
>>>>> information into QuickBooks?
>>>>>
>>>>> Thanks,
>>>>> *Sumira Suthesan*
>>>>> Accounts Receivable Specialist
>>>>> T: 438-230-3887 ext.1070006
>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>> On Mon, Oct 30, 2023 at 12:38 PM Vashon Palloo <
>>>>> vashon.palloo@thekey.com> wrote:
>>>>>
>>>>>> Hey John,
>>>>>>
>>>>>> Joyce's bank info has been added to TD bank for processing so
>>>>>> starting this Wednesday, we will pull payments from their account.
>>>>>>
>>>>>> Sumira - please ensure that invoices for Joyce Macdonald are on the
>>>>>> EFT page going forward when sending the weekly payment sheet.
>>>>>>
>>>>>> On Mon, Oct 30, 2023 at 12:27 PM John Janiga <john.janiga@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Vashon,
>>>>>>>
>>>>>>> Client's daughter Dianne wishes to have the credit card removed as
>>>>>>> the method of payment for Joyce Macdonald.
>>>>>>>
>>>>>>> She has provided a voided check to set up withdrawals directly from
>>>>>>> the account moving forward.
>>>>>>>
>>>>>>> Can we please upload and run for declined charges and use the
>>>>>>> account for charges moving forward.
>>>>>>>
>>>>>>> Voided check attached.
>>>>>>>
>>>>>>> Please let me know if you have any questions.
>>>>>>>
>>>>>>> Thank you,
>>>>>>> *John Janiga*
>>>>>>> Senior Accounts Receivable Specialist
>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>> *408-647-7538 *
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Oct 26, 2023 at 11:11 AM Vashon Palloo <
>>>>>>> vashon.palloo@thekey.com> wrote:
>>>>>>>
>>>>>>>> [image: image.png]
>>>>>>>>
>>>>>>>> Macdonald Joyce
>>>>>>>> Fragakis Georgia
>>>>>>>> Desy Claude
>>>>>>>> Arshinoff, Fred
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Vashon Palloo*
>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>> vashon.palloo@thekey.com
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Vashon Palloo*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> vashon.palloo@thekey.com
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>> 537435:611100
>