--0000000000008e8da605cd39146b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Audra! @ Tim, I'm assuming that Complete Care will be utilizing their system to make the 1st announcement? Let me know your thoughts. In terms of timing Friday we can launch the 1st communication (CompleteC) then monday morning 2nd communication (Clearcare) Keep in mind that a day before closing caregivers emails and phone numbers in clearcare get activated. So they will be receiving shift alerts Sunday. Thanks On Thu, Sep 30, 2021 at 11:20 AM Audra Williams wrote: > Hi Tim and Inna! > > This is the messaging that we used for clock in/out instructions. It was > lengthy, but it was also successful. > > Welcome to Home Care Assistance! > > Home Care Assistance uses a telephony system that allows you to clock in, > clock out, and leave messages for the office. This helps all of Home Care > Assistance to improve the quality of care we provide, and to provide peac= e > of mind to our clients and their families. > To use the system and report your hours, please follow the steps below at > every shift. > 1. Clock In when you arrive at the home. > A. The first thing to do when you arrive at the home of the client is to > call our telephony number, which is 1-888-930-6292 > B. Please remember to do this right when you arrive =E2=80=93 don=E2=80= =99t delay! > C. By calling immediately upon arrival, you can be sure to be properly > paid for all the time you are at the client=E2=80=99s home and the client= will be > billed correctly. > D. If there is more than one shift for that day, you will be asked to > choose the shift. For example: > E. Please listen carefully for your name. > =E2=80=9CWe found several available shifts for Joe Smith. > Press 1 if you are Jennifer Caregiver and are clocking in for the 10am > shift. > Press 2 if you are Ronald Caregiver and are clocking in for the 3pm shift > .=E2=80=9D > > 2. Clock Out before you leave the home. > a. The last thing to do when you leave the home of the client is to call > our telephony number, which is 1-888-930-6292 > b. If you drove your client during your shift, press (7) to report the > number of kilometers/miles you drove. > c. Please complete the tasks as prompted prior to clocking out. > d. Press (9) to clock out of your shift. Please wait to hear the voice > confirmation that you have been clocked out before you hang up. > > > -- > > > *Audra N. Williams BHA, LPN* > *Director of Business Support*Home Care Assistance > > Direct: 425-757-7027 > 1025 108th Ave. NE > Bellevue, WA 98004 > homecareassistance.com > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > > > > *Champions of Aging Well*[image: image.png] > > > --=20 *Inna Ella* Acquisitions & Integrations Specialist *Home Care Assistance* 221 Main St. Ste 520 San Francisco CA 94105 *Mobile:* (415)314-4324 --0000000000008e8da605cd39146b Content-Type: text/html; charset="UTF-8" Content-Transfer-Enco