--0000000000006ae72805e57402c8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable After my conversation with the team we appear to have a few areas that are impacting the usage: 1. Prepaid cell service - 2. Older smartphone that won=E2=80=99t let them log in 3. Poor service in the buildings to access the app 4. App not opening The CA team is working to assist in resolving issues. NVA-51% MD-65% Regent- 34% LM- 59% Next week we should see improvement. Kim On Thu, Aug 4, 2022 at 6:20 PM Angie Markwell wrote: > Hi all - Audra sent me update for Great Lakes on caregiver usage which > sits at 95%. Would love updates from you all. Thanks > > Sent from Angie's iPhone --=20 Kimberly Kranwinkel Regional Operations Director *Please note my email has changed:* kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com [image: TheKey] --0000000000006ae72805e57402c8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable After my conversation with the team we appear to have a f= ew areas that are impacting the usage: 1. Prepaid ce= ll service -=C2=A0 2. Older smartphone that won=E2= =80=99t let them log in 3. Poor service in the build= ings to access the app 4. App not opening The CA team is working to assist i= n resolving issues.=C2=A0 NVA-51% MD-65% Regent- 34% LM- 59% Next week we should see improvement.=C2=A0 Kim On Thu, Aug 4, 2022 at 6:20 PM Angie Mark= well < angie.markwell@thekey= .com > wrote: Hi all - Audra = sent me update for Great Lakes on caregiver usage which sits at 95%. Would = love updates from you all. Thanks Sent from Angie's iPhone -- Kimberly Kranwinkel Regional Operations Direc= tor Please note my email has changed: kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com --0000000000006ae72805e57402c8--