--000000000000a1128f0605de9857 Content-Type: multipart/alternative; boundary="000000000000a1128d0605de9855" --000000000000a1128d0605de9855 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, I'm forwarding another email stating inconsistencies with our billing system from John Lange. Before reaching back out I would like to be sure these balances are correct. Who might be able to help me with this? The customer provided a paid invoice copy of 5036 for the first short pay discrepancy to make his point. There are multiple invoices with short pays like this on account, so I just want to be sure these balances are indeed short pays and not posting issues on our end. We may need to do a reconciliation. Thank you for your assistance and guidance. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] ---------- Forwarded message --------- From: John Lange Date: Wed, Sep 20, 2023 at 11:46=E2=80=AFPM Subject: Re: Lange, Allie and Jack - Partial Balance Invoices To: John Janiga I'm not really sure, you'd have to check with your own billing people but I think it had to do with adjustments due to withdrawls coming out of 2 different accounts. What I have noticed is your billing system is seriously messed up. The bills will change after they are issued which shouldn't be possible. For example I have attached our copy of invoice 5036 (August 2022) which shows it was paid in full but your version was somehow modified after the fact. It should not be possible to modify an invoice after it was issued. I've also attached our final bill which shows we had a zero balance when the service concluded. John On Tue, Sep 19, 2023 at 1:16=E2=80=AFPM John Janiga wrote: > Hello John, > > I have attached some remaining partial balance invoices on account for > Allie and Jack's care with The Key. > > If you would please take a look and advise as to why these were short pai= d > I would greatly appreciate it. > > Please let me know if you have any questions or concerns. > > Thank you! > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > --=20 John Lange --000000000000a1128d0605de9855 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team,=C2=A0 I'm forwarding an= other email stating inconsistencies with our billing system from John Lange= .=C2=A0 Before reaching back out I would like to b= e sure these balances are=C2=A0correct.=C2=A0 Who = might be able to help me with this?=C2=A0 The cust= omer provided a paid invoice copy of 5036 for the first short pay discrepan= cy to make his point.=C2=A0 There are multiple inv= oices with short pays like this on account, so I just want to be sure these= balances are indeed short pays and not posting issues on our end.=C2=A0 We may need to do a reconciliation.=C2=A0 = Thank you for your assistance and