--000000000000b961ee0605e2f438 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Lisa, Can you please provide CAFT reports from March 18, 2022 to September 14,2022? Client: Lange, Allie and Jack Originator: 8697039570 and 8697046380 Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Thu, Sep 21, 2023 at 6:37=E2=80=AFAM John Janiga wrote: > Hello Team, > > I'm forwarding another email stating inconsistencies with our billing > system from John Lange. > > Before reaching back out I would like to be sure these balances > are correct. > > Who might be able to help me with this? > > The customer provided a paid invoice copy of 5036 for the first short pay > discrepancy to make his point. > > There are multiple invoices with short pays like this on account, so I > just want to be sure these balances are indeed short pays and not posting > issues on our end. > > We may need to do a reconciliation. > > Thank you for your assistance and guidance. > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > ---------- Forwarded message --------- > From: John Lange > Date: Wed, Sep 20, 2023 at 11:46=E2=80=AFPM > Subject: Re: Lange, Allie and Jack - Partial Balance Invoices > To: John Janiga > > > I'm not really sure, you'd have to check with your own billing people but > I think it had to do with adjustments due to withdrawls coming out of 2 > different accounts. What I have noticed is your billing system is serious= ly > messed up. The bills will change after they are issued which shouldn't be > possible. > > For example I have attached our copy of invoice 5036 (August 2022) which > shows it was paid in full but your version was somehow modified after the > fact. It should not be possible to modify an invoice after it was issued. > > I've also attached our final bill which shows we had a zero balance when > the service concluded. > > John > > > On Tue, Sep 19, 2023 at 1:16=E2=80=AFPM John Janiga > wrote: > >> Hello John, >> >> I have attached some remaining partial balance invoices on account for >> Allie and Jack's care with The Key. >> >> If you would please take a look and advise as to why these were short >> paid I would greatly appreciate it. >> >> Please let me know if you have any questions or concerns. >> >> Thank you! >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> > > -- > John Lange > > --000000000000b961ee0605e2f438 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Lisa, Can you please provide CAFT re= ports from March 18, 2022 to September 14,2022? Cl= ient:=C2=A0 Lange, Allie and Jack Originator:=C2=A0 8697039570 =C2=A0 and=C2=A0 8697046380 =C2=A0=C2=A0 Thanks, Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com = On Thu, Sep 21, 2023 at 6:37=E2=80=AFAM John Janiga < john.janiga@thekey.com = > wrote: Hello Team,=C2=A0 I'm forwarding anothe= r email stating inconsistencies with our billing system from John Lange.=C2= =A0 Before reaching back out I would like to be su= re these balances are=C2=A0correct.=C2=A0 Who migh= t be able to help me with this?=C2=A0 The customer= provided a paid invoice copy of 5036 for the first short pay discrepancy t= o make his point.=C2=A0 There are multiple invoice= s with short pays like this on account, so I just want to be sure these bal= ances are indeed short pays and not posting issues on our end.=C2=A0 We may need to do a reconciliation.=C2=A0 = Thank you for your assistance and guidance.=C2=A0 John Janiga Senior Accounts Receivab= le Specialist = john.janiga@= thekey.com 408-647-7538=C2=A0 TheKey.com ---------- Forwarded message= --------- From: John La= nge < john@johnlange.ca > Date: Wed, Sep 20, 2023= at 11:46=E2=80=AFPM Subject: Re: Lange, Allie and Jack - Partial Balanc= e Invoices To: John Janiga < john.janiga@thekey.com > I'm not really sure, you'd have to check with your ow= n billing people but I think it had to do with adjustments due to withdrawl= s coming out of 2 different accounts. What I have noticed is your billing s= ystem is seriously messed up. The bills will change after they are issued w= hich shouldn't be possible. For example I = have attached our copy of invoice 5036 (August 2022) which shows it was pai= d in full but your version was somehow modified after the fact. It should n= ot be possible to modify an invoice after it was issued. I've also attached our final bill which shows we had a zero bala= nce when the service concluded. John On Tue, Sep 19, 2023 at 1:16=E2=80=AFPM John Janiga < john.janiga@thekey.com= > wrote: = Hello John,=C2=A0 I have attached some = remaining partial balance invoices on account for Allie and Jack'