--00000000000061727505f44625db Content-Type: text/plain; charset="UTF-8" Thank you for the explanation. On Wed, Feb 8, 2023 at 8:56 PM Amabile Lopez wrote: > Hi Cheryl, > The Client Success Managers get paid for Starts once they meet a minimum > threshold of 8 and for Billable Hours once they meet a minimum threshold of > 6,000. > The individual with 10,200 had 14 Starts while Cathy didn't get a Starts > bonus. > > I've attached a CSM sample calculator so you can see how much each metric > pays. > > Thank you, > > On Sun, Jan 29, 2023 at 12:27 PM Cheryl Cartwright > wrote: > >> Good Afternoon, >> >> Looking over the incentives for December 2022, I have some questions >> about how things are calculated. I would like to know how one CSM with >> 10,920 billable hours is earning more than someone managing 15,974 hours. >> Cathy Gerth is a few hours away from the "Rockstar" award and yet is >> earning significantly less than others with far less hours and about $1000 >> less than a CSM who is only managing about 50 more hours than she is. I >> have attached here Cathy's incentive for review as I can't see how this is >> correct. >> >> Please advise, >> >> Cheryl >> >> -- >> *Cheryl Cartwright* >> *Regional, Client Success, Canada * >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Longevity >> ccartwright@homecareassistance.com >> > > > -- > Amabile Lopez (Ah-Mah-Bee-Leh) > Senior Commission and Compensation Analyst > * Please note my email has changed: * > amabile.lopez@thekey.com > > > TheKey.com > [image: TheKey] > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --00000000000061727505f44625db Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the explanation.=C2=A0 On Wed, Feb 8, 2= 023 at 8:56 PM Amabile Lopez < amabile.lopez@thekey.com > wrote: Hi=C2=A0Cheryl, The Client Success Managers get= paid for Starts once they meet a minimum threshold of 8 and for Billable H= ours once they meet a minimum=C2=A0threshold of 6,000. The indivi= dual with 10,200 had 14 Starts while Cathy didn't get a Starts bonus. I've attached a CSM sample calculator so you ca= n see how much each metric pays. Thank you, O= n Sun, Jan 29, 2023 at 12:27 PM Cheryl Cartwright < ccartwright@thekey.com > wrote= : Good Afternoon, Looking over the incentives for Decem= ber 2022, I have some questions about how things are calculated. I would li= ke to know how one CSM with 10,920 billable hours is earning more than some= one managing 15,974 hours. Cathy Gerth is a few hours away from the "R= ockstar" award and yet is earning significantly less than