--000000000000f13e9005f43ab1a5 Content-Type: multipart/alternative; boundary="000000000000f13e8f05f43ab1a3" --000000000000f13e8f05f43ab1a3 Content-Type: text/plain; charset="UTF-8" Hi Cheryl, The Client Success Managers get paid for Starts once they meet a minimum threshold of 8 and for Billable Hours once they meet a minimum threshold of 6,000. The individual with 10,200 had 14 Starts while Cathy didn't get a Starts bonus. I've attached a CSM sample calculator so you can see how much each metric pays. Thank you, On Sun, Jan 29, 2023 at 12:27 PM Cheryl Cartwright wrote: > Good Afternoon, > > Looking over the incentives for December 2022, I have some questions about > how things are calculated. I would like to know how one CSM with 10,920 > billable hours is earning more than someone managing 15,974 hours. Cathy > Gerth is a few hours away from the "Rockstar" award and yet is earning > significantly less than others with far less hours and about $1000 less > than a CSM who is only managing about 50 more hours than she is. I have > attached here Cathy's incentive for review as I can't see how this is > correct. > > Please advise, > > Cheryl > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > -- Amabile Lopez (Ah-Mah-Bee-Leh) Senior Commission and Compensation Analyst * Please note my email has changed: * amabile.lopez@thekey.com TheKey.com [image: TheKey] --000000000000f13e8f05f43ab1a3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Cheryl, The Client Success Managers get paid f= or Starts once they meet a minimum threshold of 8 and for Billable Hours on= ce they meet a minimum=C2=A0threshold of 6,000. The individual wi= th 10,200 had 14 Starts while Cathy didn't get a Starts bonus. I've attached a CSM sample calculator so you can see h= ow much each metric pays. Thank you, On Sun, = Jan 29, 2023 at 12:27 PM Cheryl Cartwright < ccartwright@thekey.com > wrote: Good Afternoon, Looking over the incentives for December 2022, I have some que= stions about how things are calculated. I would like to know how one CSM wi= th 10,920 billable hours is earning more than someone managing 15,974 hours= . Cathy Gerth is a few hours away from the "Rockstar" award and y= et is earning significantly less than others with far less hours and about = $1000 less than a CSM who is only managing about 50 more hours than she is.= I have attached here Cathy's incentive for review as I can't see h= ow this is correct.=C2=A0 Please advise, Cheryl -- Cheryl Cartwright Regional, Client Success, Canada=C2=A0 Home Care Assistance Office:=C2=A0 416-48=