--0000000000006380900600790cbe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much for your help. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Fri, Jul 14, 2023 at 2:21=E2=80=AFPM Lito Delapena = wrote: > Hi Shawntel, > > He didn't mention that when we spoke but ill review the previous tickets > that Ali worked for the client. > > > Thanks, > > Lito Delapena > > > Lito Delapena > Help Desk Manager > Billing@thekey.com > 866-226-1702 > > > On Fri, 14 Jul at 2:04 PM , Shawntel Sousa > wrote: > Hi, > > He had mentioned that he was to get a credit that wasn=E2=80=99t done cor= rectly - > just want to make sure that he had this addressed? > > On Fri, Jul 14, 2023 at 12:00 PM Lito Delapena wrote= : > >> Hi All, >> >> Just wrapped my phone call with Mr. Picken and his main concern is >> wanting to ensure that Alberta Health is being billed for their portion = of >> the clients services. He mentioned that a chuck? and Ali would notify hi= m >> in the past as to what the private pay portion would be after the billin= g >> to Alberta health was complete, with the clients current set up there is= an >> active authorization set up where the billing is being directed strait t= o >> the parent payer. >> >> I let Mr. Picken know i would review the account and the invoicing and >> will connect back with him to review what has been billed to CD Home and >> also what they have paid TheKey to date. >> >> >> Thanks, >> >> Lito Delapena >> Help Desk Manager >> Billing@thekey.com >> 866-226-1702 >> >> >> On Fri, 14 Jul at 1:10 PM , Timothy Thomas wrote: >> adding @Michelle Kenaga for visibility. >> >> On Fri, Jul 14, 2023 at 1:04=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> Hi Shawntel, >>> >>> Did billing respond saying they would call? If not then I will now as I >>> don=E2=80=99t want this to sit. >>> >>> Let me know as I don=E2=80=99t want to step on toes. >>> >>> Cher >>> >>> On Thu, Jul 13, 2023 at 1:26 PM Shawntel Sousa >>> wrote: >>> >>>> Hi, >>>> >>>> Can I please have someone call Bill Picken at 403-605-7557 as soon as >>>> possible. >>>> >>>> Bill has had multiple billing concerns that have still not been >>>> resolved, it is hard to list them all. It would be most beneficial for >>>> someone to call him and go through his billing since March as there ar= e >>>> many errors. Bill has previously had dealings with Ali, but things wer= e >>>> sorted incorrectly and some things not sorted. Bill is looking forward= to >>>> speaking with some regarding the concerns. >>>> >>>> Thank you! >>>> >>>> *Thank you,* >>>> *Shawntel Sousa, LPN* >>>> Client Success Manager >>>> >>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>> 778-279-3634 >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has