----==_mimepart_64b1ae4193080_1da2ab909d7ee88150615e4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 He didn't mention that when we spoke but ill = review the previous tickets that Ali worked for the client. Thanks,= =C2=A0 Lito Delapena Lito Delapena Help Desk Manager Billi= ng@thekey.com 866-226-1702 = = On Fri, 14 Jul at 2:04 PM , Shawntel Sousa wrote: Hi, = = He had mentioned that he was to get a credit that wasn=E2=80=99t done co= rrectly - just want to make sure that he had this addressed?=C2=A0 = = = = = On Fri, Jul 14, 2023 at 12:00 PM Lito Delapena wrot= e: = = = = = Hi All, = = Just wrapped my phone call with Mr. Picken and his main concern is wanti= ng to ensure that Alberta Health is being billed for their portion of the= clients services. He mentioned that a chuck? and Ali would notify him in= the past as to what the private pay portion would be after the billing t= o Alberta health was complete, with the clients current set up there is a= n active authorization set up where the billing is being directed strait = to the parent payer.=C2=A0 = = = I let Mr. Picken know i would review the account and the invoicing and w= ill connect back with him to review what has been billed to CD Home and a= lso what they have paid TheKey to date. = = = Thanks,=C2=A0 = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = = On Fri, 14 Jul at 1:10 PM , Timothy Thomas wrote: adding=C2=A0@Michelle Kenaga=C2=A0for visibi= lity.=C2=A0 = = = On Fri, Jul 14, 2023 at 1:04=E2=80=AFPM Cheryl Cartwright wrote: = = = Hi Shawntel, = = Did billing respond saying they would call? If not then I will now as I = don=E2=80=99t want this to sit.=C2=A0 = = Let me know as I don=E2=80=99t want to step on toes.=C2=A0 = = Cher = = = On Thu, Jul 13, 2023 at 1:26 PM Shawntel Sousa wrote= : = = = = Hi, = = Can I please have someone call Bill Picken at 403-605-7557 as soon as po= ssible.=C2=A0 = = Bill has had multiple billing concerns that have still not been resolved= , it is hard to list them all. It would be most beneficial=C2=A0for someo= ne to call him and go through his billing since March as there are many e= rrors. Bill has previously had dealings with Ali, but things were sorted=C2= =A0incorrectly and some things not sorted. Bill is looking forward to spe= aking with some regarding the concerns.=C2=A0 = = Thank you! = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = -- Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Car= e Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Offi= ce Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPh= one ----==_mimepart_64b1ae4193