--000000000000a37dfe060df9c30c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will update the local client and deliver the check. On Tue, Jan 2, 2024 at 11:19=E2=80=AFAM Jose Morales w= rote: > Hello Team, > > After further review of the account it does appear we owe a total refund > of $2,287.90 due to billing the client $1,143.95 on 12/19 and the refund > the client never received on 11/30. If the LO (local office) will be > cutting a check and hand delivering it, it should be in the amount of > $2,287.90. Should BHD (billing help desk) contact the client / POC or > will the LO (local office) contact them? Please advise. > > > > Thank you for your time, > > Jose Morales > Billing Help Desk Billing@thekey.com 866-226-1702 > W: TheKey.com > > [image: TheKey] > > > On Fri, 29 Dec, 2023 at 10:17 AM , Jose Morales > wrote: > Hello Team, > > Yes, I'll start working on getting that confirmation regarding the clien= t > being double billed and the correct credit amount. > > > Thank you for your time, > > Jose Morales > Billing Help Desk Billing@thekey.com 866-226-1702 > W: TheKey.com > > [image: TheKey] > > > On Fri, 29 Dec at 9:58 AM , Dennis Fancy > wrote: > Thanks Tim. Jos=C3=A9 we will wait for your confirmation. > > Happy New Year everyone! > > Dennis Fancy, BSP > Care Solutions Manager > > TheKey.ca > > [image: TheKey] > > > On Fri, Dec 29, 2023 at 8:54=E2=80=AFAM Timothy Thomas wr= ote: > >> I'm fine with hand delivering a check. Jos=C3=A9 can you confirm that th= ey >> were in fact double billed and let us know the correct credit amount? >> >> Thanks >> >> On Thu, Dec 28, 2023 at 4:36=E2=80=AFPM Dennis Fancy = wrote: >> >>> Hi all, >>> >>> John is set up as an e-transfer recipient in our online banking but >>> there is no record of the money being withdrawn from the account. I hav= e no >>> idea what happened here. So it looks like now we owe him double the >>> original amount owing. >>> >>> I have some cheques from the secondary Prairie Senior Care account. >>> Perhaps we owe him the courtesy of hand delivering a cheque as long as = this >>> wouldn't complicate the accounting too much. We would just need to hav= e >>> confirmation that John was, in fact, erroneously billed a second time. >>> >>> Dennis Fancy, BSP >>> Care Solutions Manager >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> On Thu, Dec 28, 2023 at 3:12=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Dennis can you provide proof the transfer was sent? >>>> >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Dec 28, 2023 at 4:09=E2=80=AFPM Jose Morales >>>> wrote: >>>> >>>>> Hello Team, >>>>> >>>>> I was able to speak with POC daughter Joy Reimer (204)781-5581. POC >>>>> is stating they never received any E-Transfer. POC stated the only >>>>> transactions they can see on their account is for dates 11/03 and