----==_mimepart_65944586c1a87_2223fbc6d5d5250803004b9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team,=C2=A0 After further review of the account it does appear = we owe a total refund of $2,287.90 due to billing the client $1,143.95 on= 12/19 and the refund the client never received on 11/30. =C2=A0If the LO= (local office) will be cutting a check and hand delivering it, it should= be in the amount of $2,287.90. =C2=A0 Should BHD (billing help desk) con= tact the client / POC or will the LO (local office) contact them?=C2=A0 P= lease advise. Thank you for your time,=C2=A0 Jose Morales = Billing Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 On Fri, 29 Dec= , 2023 at 10:17 AM , Jose Morales wrote:=C2=A0 Hel= lo Team,=C2=A0 Yes, =C2=A0I'll start working on getting that confirma= tion regarding the client being double billed and the correct credit amou= nt. Thank you for your time,=C2=A0 Jose Morales Billing Help D= esk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 On Fri, 29 Dec = at 9:58 AM , Dennis Fancy wrote:=C2=A0 Th= anks Tim. Jos=C3=A9 we will wait for your confirmation. Happy New Yea= r everyone! Dennis Fancy, BSP Care Solutions Manager TheKey.ca = On Fri, Dec 29, 2023 at 8:54=E2=80=AFAM Timothy Thomas wrote: I'm fine with hand delivering a check. Jos=C3=A9 = can you confirm that they were in fact double=C2=A0billed and let us know= the correct credit amount? Thanks On Thu, Dec 28, 2023 at 4:36=E2= =80=AFPM Dennis Fancy wrote: Hi all, John is s= et up as an e-transfer recipient in our online banking but there is no re= cord of the money being withdrawn from the account. I have no idea what h= appened here. So it looks like now we owe him double the original amount = owing. I have some cheques from the secondary Prairie Senior Care acc= ount. Perhaps we owe him the courtesy=C2=A0of hand delivering a cheque as= long as this wouldn't complicate the accounting too much.=C2=A0 We would= just need to have confirmation that John was, in fact, erroneously bille= d a second time. Dennis Fancy, BSP Care Solutions Manager TheKey.= ca On Thu, Dec 28, 2023 at 3:12=E2=80=AFPM Timothy Thomas wrote: Hi Dennis can you provide proof the transfer was sen= t? Tim Thomas Head of Canada Division Please note my email has cha= nged: tt@TheKey.com (514) 591-9387 TheKey.ca On Thu, Dec= 28, 2023 at 4:09=E2=80=AFPM Jose Morales wrote: = Hello Team,=C2=A0 I was able to speak with POC daughter Joy Reimer = (204)781-5581.=C2=A0 POC is stating they never received any E-Transfer.=C2= =A0 POC stated the only transactions they can see on their account is for= dates 11/03 and 12/19 with nothing in between.=C2=A0=C2=A0 Thank y= ou for your time,=C2=A0 Jose Morales Billing Help Desk Billing@the= key.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = Dennis sent it after I arranged=C2=A0it. = On Thu, Dec 28, 2023 at 1:54=E2=80=AFPM Timothy Thomas wrote: Who initiated the transfer? On =