--0000000000005be86f05e8b97257 Content-Type: text/plain; charset="UTF-8" Hi Aileen, I have a meeting with the case managers in Vancouver today and hope to get some additional feedback on this report. Were you able to connect with the client directly? Thanks, Cheryl On Mon, Sep 12, 2022 at 5:25 PM Aileen Ruffin wrote: > Good afternoon! > > > As part of our pre-planning, requesting for any context or background > information about client Ida Zilio. This is William's relationship1 > survey which tells us that they have been a client for 30+ days. We plan > to reach out to speak to Ida Zilio (indicated as primary contact in Clear > Care) via phone and attempt to gather more information so that we as a > team can determine how to turn their experience around, partnering with > your operations. Please include any team members I accidentally missed. > > Thank you > > On Sun, Sep 11, 2022 at 3:48 PM Medallia wrote: > >> Client Name: Ida Zilio >> >> >> CC ID: 1000000000039898 >> >> Primary Contact: Ida Zilio >> >> PC Contact Info: izilio@shaw.ca / >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Vancouver >> >> Tenure: 4 Weeks - Less Than 8 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: Elephant >> >> >> >> Survey: Relationship 1 >> >> Main Score: 6 >> >> Comments: People that came on Sat. and Sun. were not able to fulfill the >> duties that they were responsible to do. Disappointed mostly and even gave >> one of the girls a second chance, which I cam to regret. The weekend >> replacements were not reliable. Left messes that had to be cleaned up by >> me. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=139431 >> > -- *Cheryl Cartwright* Director of Care Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --0000000000005be86f05e8b97257 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aileen, I have a meeting with the ca= se managers in Vancouver today and hope to get some additional feedback on = this report. Were you able to connect=C2=A0with the client directly?=C2=A0 Thanks, Cheryl On Mo= n, Sep 12, 2022 at 5:25 PM Aileen Ruffin < aruffin@thekey.com > wrote: Good afternoon! =C2=A0 As part of our pre-planning, requesting for any contex= t or background information about client Ida Zilio . This is Willia m's relationship1 <s= pan style=3D"font-size:10pt;font-family:Arial;color:rgb(0,0,0);font-variant= -numeric:normal;font-variant-east-asian:norma