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Re: Important! Caregiver Pay Issue for 10/7 Pay Date

From
Chen Xie <chen@thekey.com>
To
TheKey Announcements <TheKeyAnnouncements@thekey.com>
CC
Cathy Goffredo <catherine.goffredo@thekey.com>, Kim Kranwinkel <kimberly.kranwinkel@thekey.com>, Carol Miller <carol.miller@thekey.com>, Jennifer Muskat <jmuskat@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>, Jay Skypeck <Jason.Skypeck@thekey.com>, James Buscemi <jbuscemi@thekey.com>, Triff Cook <triff@thekey.com>, Pete DaCosta <peter.dacosta@thekey.com>, Amy Harris <aharris@thekey.com>, Matt Nyberg <mnyberg@thekey.com>, James Patchett <jpatchett@thekey.com>, KJ Babatid <kbabatid@thekey.com>, Alicia Broussard <abroussard@thekey.com>, Araceli Gutierrez <araceli.gutierrez@thekey.com>, Bobby Kou <bkou@thekey.com>, Coddye Ring-Noonan <coddye.ringnoonan@thekey.com>, Timothy Thompson-Cook <timothy.thompsoncook@thekey.com>, Melanie Nebesniak <mnebesniak@thekey.com>, Steve Sudberry <ssudberry@thekey.com>, Will Reid <wreid@thekey.com>, Grace Labrecque <Grace@123homecares.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Jennifer Winters <jennifer.winters@thekey.com>, Sandi Gunnett <sgunnett@thekey.com>, Dawn Kellerman <dkellerman@thekey.com>, Julie Fletcher <jfletcher@thekey.com>, Julia Watthey <julia.watthey@thekey.com>, Tami Larson <tamara.larson@thekey.com>, Chuck Leu <cleu@thekey.com>, Tad Smith <tad@thekey.com>
Date
Fri, 7 Oct 2022 12:34:21 -0400
Folder
INBOX
--00000000000080b5da05ea7462ab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Can you please clarify which locations, as they are defined by payroll, are impacted by this? On Fri, Oct 7, 2022 at 12:17 PM TheKey Announcements wrote: > This message was sent to all Regional Directors and Divisional Leaders. > Please cascade this information to your teams, as appropriate. > > > Hello Regional Directors, > > > > We have discovered this morning that payroll for an estimated 25-30% of > our U.S. caregivers did not process as expected through our payroll vendo= r > for today=E2=80=99s pay date. > > > > We are working directly with the vendor to rapidly correct the issue and > understand which caregivers were impacted. > > > Direct Deposits: > > Same day direct deposit will occur today for all impacted caregivers who > have a bank account on file for their payments. Caregivers will see the > funds within the next 24-36 hours starting at 5:00pm Central Time today. > Access to funds will vary based on the individual banking institution the > caregiver uses. > > > Paper Checks: > > It is estimated that there are 180 caregivers who receive paper checks in > this impacted group. We are working with the vendor to understand next > steps. More information will be provided as soon as we have a clearer > timeline. > > > More information will be sent as soon as it is available. Please inform > your regional managers and teams with this information. > > > > Thank you, > > > > HR Service Center > --=20 *Chen Xie*CSO | *TheKey*650-208-2390 [image: TheKey] --00000000000080b5da05ea7462ab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Can you please clarify which locations, as they are define= d by payroll, are impacted by this? On Fri, Oct 7, 2022 at 12:17 PM TheKey A= nnouncements &lt; TheKeyAn= nouncements@thekey.com &gt; wrote: This message was sent to all Regional Direct= ors and Divisional Leaders. Please cascade this information to your teams, = as appropriate. Hello Regional Directors, =C2=A0 We h= ave discovered this morning that payroll for an estimated 25-30% of our U.S= . caregivers did not process as expected through our payroll vendor for tod= ay=E2=80=99s pay date. =C2=A0 <span style=3D"font-size= :12pt;font-family:Calibri,sans-serif;color:rgb(0,0,0);background-color:tran= sparent;font-weight:400;font-style:normal;font-variant:normal;text-decorati= on:none;vertical-a

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