This is a multipart message in MIME format. ------=_NextPart_000_01E3_01DAA51C.300014F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_01E4_01DAA51C.300014F0" ------=_NextPart_001_01E4_01DAA51C.300014F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl and Team, =20 I have removed the customer from this email thread. To ensure billings = understanding of the communications received in this email thread, = please confirm the below statements. Once the below is confirmed we will = make the necessary billing updates for April Invoices. I am happy to set = up a call for us to discuss at length if it=E2=80=99s helpful. =20 Friendly reminder, please ensure billing@thekey.com = is included on all inquiries to billing for = visibility and documentation purposes. =20 =20 1. Region of waterloo should not be billed for kilometers under any = circumstances. Is this accurate? =20 a. If accurate, please turn off kilometer billing for this client = population.=20 2. Region of waterloo should not be billed taxes under any = circumstances. Is this accurate?=20 a. If accurate, can you please add a tax-exempt tag to this client = population so we can ensure clients are set up correctly in NetSuite = during our new client audit process going forward? =20 3. The summary for April should include only the sum of all applicable = client=E2=80=99s hours and billed amounts. Is this accurate? 4. Will the Region of Waterloo be able to utilize our VersaPay client = portal in leu of a summary going forward as discussed on our 5/1 call? =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Stephanie Fuston =20 Sent: Monday, May 13, 2024 8:46 AM To: Cheryl Cartwright Cc: Jo Wilson ; Bethany Galbraith = ; Timon Page ; = Timothy Thomas ; Kristy Poyner = ; TheKey Billing Subject: Re: April Invoice =20 Hello Cheryl, =20 I have added billing@thekey.com for = tracking and visibility. I have added Kristy for visibility to the = invoice summary.=20 =20 Please confirm my understanding that all the kms on the invoicing from = last Wednesday need to be removed. =20 Thank you, Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 On Sat, May 11, 2024 at 8:19=E2=80=AFAM Cheryl Cartwright = > wrote: Good morning, =20 Our apologies Jo, the kms were added accidentally by the caregiver and = while we did remove them, the invoice must have gone out before we = caught the error. We can resend the invoice for that client.=20 =20 Stephanie, Jo is still waiting for a summary statement of the total = bill, can you please send that Monday morning? This is in lieu of a = consolidated invoice which our system doesn=E2=80=99t allow for.=20 =20 Please let me know if I can help in any way with this.=20 =20 Regards, =20 Cheryl =20 On Fri, May 10, 2024 at 2:26=E2=80=AFPM Jo Wilson = > = wrote: Hi there, =20 Just following up from my previous email yesterday regarding the = requested cover sheet