--0000000000003841c50615349e38 Content-Type: multipart/alternative; boundary="0000000000003841c40615349e37" --0000000000003841c40615349e37 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable What are these corporate answers. Looping in and circling back. FIX the issue today and tell me its fixed On Wed, Apr 3, 2024 at 1:31=E2=80=AFPM wrote: > Hi Lito and Tim, > > > > Thank you for looping us in here, Lito. We are working on invoicing our > integrated locations in NetSuite today, but Stephanie and I will review > this and circle back as soon as possible. > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* Lito Delapena > *Sent:* Wednesday, April 3, 2024 11:40 AM > *To:* Timothy Thomas ; Kristy Poyner kristy.poyner@thekey.com>; Stephanie Fuston > *Cc:* Joey Taylor > *Subject:* Re: Facture/Invoice -Overcharge on invoice 52578 > > > > Hi Tim, > > > I have looped in the Invoicing manager Kristy Poyner and the Invoicing > Team lead Stephanie Fuston to address the Tax exemption issue on the > clients invoices. > > > @Kristy Poyner @Stephanie Fuston > Montreal client has been marked as tax > exempt but are being invoiced for taxes, can you please review. > > > > > > > > Thank you, > > > *Lito Delapena * > > Help Desk Manager > > *Please note my email has changed: * > > lito.delapena@thekey.com > > > 619-722-8561 Ext. 190013 > > *TheKey.com * > > [image: TheKey] > > > > > > On Wed, Apr 3, 2024 at 9:36=E2=80=AFAM Timothy Thomas wro= te: > > Hi Lito, > > > > Here is another issue in Montreal that has crept up. Clients who are > flagged as tax exempt are being charged. Can you please review with your > team? > > > > Thanks, > > Tim > > > > > > > > *From:* Carole Gumbley > *Date:* March 31, 2024 at 8:06:50=E2=80=AFAM EDT > *To:* adminmtl@homecareassistance.com, Kim McConnell kim.mcconnell@thekey.com> > *Cc:* rgumbley@onside.ca > *Subject:* *RE: Facture/Invoice -Overcharge on invoice 52578* > > =EF=BB=BF > > Hello Kim and Homecare Admins, I am disappointed to see that our request > of March 26th (see email below) to correct your invoice #52578 was > overlooked. > > Consequently, we=E2=80=99ve been overcharged $52.99 by automatic withdraw= al on > March 28th, 2024. > > Seeing that your company requires us to allow Pre-Authorize Debit (PAD) a= s > mean of payment, I advised you immediately of the erroneous invoicing in > order to avoid any overcharge... > > We expect this error on your part to be corrected promptly and diligently= . > > Regards, > > Carole Gumbley > > 514 583-6955 > > > -------------------------------------------------------------------------= --------------------------------------------------------------------------- > > De: kim.mcconnell@thekey.com > > =C3=80: c_gumbley@sympatico.ca > > Envoy=C3=A9: mardi, mars 26 2024, 21:43 > > Objet: Re: R=C3=A9: Facture/Invoice-Erroneous invoicing > > Hello Carole, > > > > I will reach out to billing t