This is a multipart message in MIME format. ------=_NextPart_000_01EE_01DA85C2.DB7CF4C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_01EF_01DA85C2.DB7CF4C0" ------=_NextPart_001_01EF_01DA85C2.DB7CF4C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito and Tim, =20 Thank you for looping us in here, Lito. We are working on invoicing our = integrated locations in NetSuite today, but Stephanie and I will review = this and circle back as soon as possible. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Lito Delapena =20 Sent: Wednesday, April 3, 2024 11:40 AM To: Timothy Thomas ; Kristy Poyner = ; Stephanie Fuston = Cc: Joey Taylor Subject: Re: Facture/Invoice -Overcharge on invoice 52578 =20 Hi Tim, I have looped in the Invoicing manager Kristy Poyner and the Invoicing = Team lead Stephanie Fuston to address the Tax exemption issue on the = clients invoices. @Kristy Poyner @Stephanie Fuston = Montreal client has been marked as = tax exempt but are being invoiced for taxes, can you please review. =20 =20 =20 Thank you, Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Wed, Apr 3, 2024 at 9:36=E2=80=AFAM Timothy Thomas > wrote: Hi Lito, =20 Here is another issue in Montreal that has crept up. Clients who are = flagged as tax exempt are being charged. Can you please review with your = team? =20 Thanks, Tim =20 =20 =20 From: Carole Gumbley > Date: March 31, 2024 at 8:06:50=E2=80=AFAM EDT To: adminmtl@homecareassistance.com = , Kim McConnell = > Cc: rgumbley@onside.ca =20 Subject: RE: Facture/Invoice -Overcharge on invoice 52578 =EF=BB=BF Hello Kim and Homecare Admins, I am disappointed to see that our request = of March 26th (see email below) to correct your invoice #52578 was = overlooked. Consequently, we=E2=80=99ve been overcharged $52.99 by automatic = withdrawal on March 28th, 2024.=20 Seeing that your company requires us to allow Pre-Authorize Debit (PAD) = as mean of payment, I advised you immediately of the erroneous invoicing = in order to avoid any overcharge... We expect this error on your part to be corrected promptly and = diligently. Regards, Carole Gumbley 514 583-6955 -------------------------------------------------------------------------= -------------------------------------------------------------------------= -- De: kim.mcconnell@thekey.com =C3=80: c_gumbley@sympatico.ca Envoy=C3=A9: mardi, mars 26 2024, 21:43 Objet: Re: R=C3=A9: Facture/Invoice-Erroneous invoicing Hello Carole, =20 I will reach out to billing tomorrow as there should not be taxes = charged because of CLSC services. =20 Thank you Kim McConnell Gestionnaire des soins /=20 Client Success Manager kim.mcconnell@TheKey.com =20 514-907-5065 TheKey.ca =20 = =20 -------------------------------------------------------------------------= --------------------------