--00000000000026230005e33b7bb7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, just confirming that the "take me there" button should be fixed now. Please let us know if there are any other issues or rules that you want to put in place to manage on-call. Best, *Vincent Jim*Senior Director of Operations 1-855-526-2702 ext. 213 Mavencare On Thu, Jun 16, 2022 at 11:55 AM Vincent Jim wrote: > cc'ing Aaron as well. > > Hi all, just confirming that I've turned off the notifications for Missed > Check Outs. We'll let you all know once the fix for the "take me there" > button is out. > > Also, if there are any discrepancies or errors that you're noticing, > please file a JIRA for it and the product support team will be able to do > an investigation as I'll be away for 2 weeks starting Mon June 20. > > Best, > > > *Vincent Jim*Senior Director of Operations > 1-855-526-2702 ext. 213 > > Mavencare > > > > > > On Wed, Jun 15, 2022 at 5:56 PM Vincent Jim wrote= : > >> Hi Taneshia, I've created rules to alert that email address of any >> incoming Unicom messages where the sender is in the Toronto Geo between = the >> times you mentioned. Note that the alert doesn't contain the actual >> contents of the incoming message and it will just notify the on-call tha= t >> someone texted that number. Also, I noticed that the "take me there" lin= k >> for these Unicom rules aren't working though so I filed a JIRA (MID - 38= 68) >> to have this fixed. >> >> I also created a rule to send an email for all missed clock outs to go t= o >> the same email address. >> >> Best, >> >> >> *Vincent Jim*Senior Director of Operations >> 1-855-526-2702 ext. 213 >> >> Mavencare >> >> >> >> >> >> On Wed, Jun 15, 2022 at 5:02 PM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Thanks, Vince! >>> >>> For Unicom messages, please forward after hours (Mon-Thu: after 5pm til= l >>> 9am) and on weekends (Fri: after 5pm until Mon 9am). Then missed >>> clock-outs, let's do the same. >>> >>> NY will not be sharing this workflow. >>> >>> With thanks, >>> >>> Taneshia >>> >>> >>> >>> On Wed, Jun 15, 2022 at 4:44 PM Vincent Jim >>> wrote: >>> >>>> Also, to clarify, I set up the rule for Toronto leads and Toronto >>>> missed clock in alerts to mavencare@thekey.com. >>>> >>>> If New York ends up using that same email address, then it might lead >>>> to unnecessary spam for the on-call staff in Canada. >>>> >>>> >>>> *Vincent Jim*Senior Director of Operations >>>> 1-855-526-2702 ext. 213 >>>> >>>> Mavencare >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Jun 15, 2022 at 4:33 PM Vincent Jim >>>> wrote: >>>> >>>>> Hi Tim, I've set up the rule to send all leads and missed clock in >>>>> alerts to mavencare@thekey.com. >>>>> >>>>> What about missed clock out and unicom messages? >>>>> >>>>> Best, >>>>> >>>>> >>>>> *Vincent Jim*Senior Director of Operations >>>>> 1-855-526-2702 ext. 213 >>>>> >>>>> Mavencare >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Wed, Jun 15,