--0000000000009e516605e192ac51 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable cc'ing Aaron as well. Hi all, just confirming that I've turned off the notifications for Missed Check Outs. We'll let you all know once the fix for the "take me there" button is out. Also, if there are any discrepancies or errors that you're noticing, please file a JIRA for it and the product support team will be able to do an investigation as I'll be away for 2 weeks starting Mon June 20. Best, *Vincent Jim*Senior Director of Operations 1-855-526-2702 ext. 213 Mavencare On Wed, Jun 15, 2022 at 5:56 PM Vincent Jim wrote: > Hi Taneshia, I've created rules to alert that email address of any > incoming Unicom messages where the sender is in the Toronto Geo between t= he > times you mentioned. Note that the alert doesn't contain the actual > contents of the incoming message and it will just notify the on-call that > someone texted that number. Also, I noticed that the "take me there" link > for these Unicom rules aren't working though so I filed a JIRA (MID - 386= 8) > to have this fixed. > > I also created a rule to send an email for all missed clock outs to go to > the same email address. > > Best, > > > *Vincent Jim*Senior Director of Operations > 1-855-526-2702 ext. 213 > > Mavencare > > > > > > On Wed, Jun 15, 2022 at 5:02 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Thanks, Vince! >> >> For Unicom messages, please forward after hours (Mon-Thu: after 5pm till >> 9am) and on weekends (Fri: after 5pm until Mon 9am). Then missed >> clock-outs, let's do the same. >> >> NY will not be sharing this workflow. >> >> With thanks, >> >> Taneshia >> >> >> >> On Wed, Jun 15, 2022 at 4:44 PM Vincent Jim >> wrote: >> >>> Also, to clarify, I set up the rule for Toronto leads and Toronto misse= d >>> clock in alerts to mavencare@thekey.com. >>> >>> If New York ends up using that same email address, then it might lead t= o >>> unnecessary spam for the on-call staff in Canada. >>> >>> >>> *Vincent Jim*Senior Director of Operations >>> 1-855-526-2702 ext. 213 >>> >>> Mavencare >>> >>> >>> >>> >>> >>> On Wed, Jun 15, 2022 at 4:33 PM Vincent Jim >>> wrote: >>> >>>> Hi Tim, I've set up the rule to send all leads and missed clock in >>>> alerts to mavencare@thekey.com. >>>> >>>> What about missed clock out and unicom messages? >>>> >>>> Best, >>>> >>>> >>>> *Vincent Jim*Senior Director of Operations >>>> 1-855-526-2702 ext. 213 >>>> >>>> Mavencare >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Jun 15, 2022 at 4:07 PM Timothy Thomas wrote: >>>> >>>>> Hi Vince, >>>>> >>>>> Please set up a rule to send all leads and missed clock in alerts to >>>>> the email mavencare@thekey.com >>>>> >>>>> Please let us know when this is done. Thanks in advance >>>>> Tim >>>>> >>>>> On Thu, Jun 2, 2022 at 11:15 AM Timothy Thomas wrote: >>>>> >>>>>> Thanks Vince. >>>>>> >>>>>> I'll get that sorted out and come back to you ideal configuration. >>>>>> >>>>>> Tim >>>>>>