This is a multipart message in MIME format. ------=_NextPart_000_0909_01D9E6D4.4B1BAB20 Content-Type: multipart/alternative; boundary="----=_NextPart_001_090A_01D9E6D4.4B1BAB20" ------=_NextPart_001_090A_01D9E6D4.4B1BAB20 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim =20 Thank you for looping me in. If this is an integrated location, both = Kristy and Michelle are the best points of contact to help with this. = I=E2=80=99m copying the Help Desk to ensure this is captured in a = FreshDesk ticket for record keeping purposes as well.=20 =20 Kristy & Michelle =20 Please let me know if there are opportunities to coach for the below = internal OTC team members mentioned/copied on the thread so I can = address, once you=E2=80=99ve had the opportunity to look into it.=20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 From: Timothy Thomas =20 Sent: Thursday, September 14, 2023 6:09 AM To: Chuck Terlesky ; Elizabeth Clark = Subject: IMPORTANT: Fwd: Billing Update. =20 Hi Chuck, =20 What are we doing wrong here? Is it simple that his invoices don't show = the portion allocated to Blue Cross? Sounds like they need different = payment terms as well, how long does it typically take for Blue Cross to = pay? =20 Please let Elizabeth know so we can get this resolved for Bill today. =20 Thanks Tim ---------- Forwarded message --------- From: > Date: Wed, Sep 13, 2023 at 7:27=E2=80=AFPM Subject: RE: Billing Update. To: Ali Malik > Cc: >, >, >, Chuck Terlesky >, Dan Picken > =20 Hi Ali We seem to be getting nowhere. I got a call this afternoon from Michela Hudgins who seemed in a real = hurry to charge everything to my credit card. I asked her to send the invoices and I would confirm the hours charged = and process the payment, she replied she would process the payment! The three invoice she sent are totally incomplete! =20 Does anyone at the Key understand that Alberta Blue Cross covers a = portion of my Mother=E2=80=99s care and that after confirming the hours = worked and charged I would process a payment after confirming Blue Cross = has been billed and has covered their portion? =20 The invoices sent only cover a portion of the months June, July and = August , and show nothing from Blue Cross. This is really getting ridiculous! Bill =20 =20 From: Bill Picken >=20 Sent: Thursday, August 31, 2023 11:56 AM To: Ali Malik > Subject: Re: Billing Update. =20 Hi Ali Have you reconciled Jun and July. =20 Please send me the invoices. =20 Thanks Bill=20 Sent from my iPad On Jun 20, 2023, at 7:16 AM, Ali Malik > wrote: Hey Bill, =20 As mentioned previously only pay partial of the invoice ($618). We are = going to credit the remaining balance.=20 =20 As for June's invoice, we did not reconcile payment yet from CDHC, once = we do, you will see that in the versapay system. =20 @TheKey Billing Please add credit to = invoice 429619 as per email above. total credit would