--000000000000c9996e061fbbb9a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, FedEx managed through our bank does not support International Shipping. Only Us Based Addresses thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Aug 15, 2024 at 9:14=E2=80=AFAM Lito Delapena wrote: > It would be physical check sent vi Fed Ex vs our regular mail > > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Thu, Aug 15, 2024 at 9:12=E2=80=AFAM Seth Poindexter seth.poindexter@thekey.com> wrote: > >> Hi >> I tried Fedex once before for CAD refund and it did not work. Has to be >> wire or physical check. >> >> Seth >> ------------------------------ >> *From:* Lito Delapena >> *Sent:* Thursday, August 15, 2024 9:08 AM >> *To:* Seth Poindexter >> *Cc:* Timothy Thomas ; Marc Atkinson = ; >> lisa.barker@thekey.com ; bboxall@thekey.com > bboxall@thekey.com> >> *Subject:* Re: 158032 Don Zasada - Status of Refund Checks - [#914427] >> >> Hey Seth, >> >> Would it be too late to request this refund to be sent via Fed >> Ex instead? Client has been waiting on this payment since July >> >> Thank you, >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> *Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Aug 15, 2024 at 8:56=E2=80=AFAM Seth Poindexter > seth.poindexter@thekey.com> wrote: >> >> Tim >> My mistake. I received the request but missed the payment. >> >> Seth >> ------------------------------ >> *From:* Timothy Thomas >> *Sent:* Thursday, August 15, 2024 8:39 AM >> *To:* Marc Atkinson >> *Cc:* seth.poindexter@thekey.com ; >> lisa.barker@thekey.com ; lito.delapena@thekey.co= m >> ; bboxall@thekey.com >> *Subject:* Re: 158032 Don Zasada - Status of Refund Checks - [#914427] >> >> Thanks Marc. >> >> Seth, why was the check mailed out today? Client was under the impressio= n >> it was mailed weeks ago? >> >> On Thu, Aug 15, 2024 at 11:19=E2=80=AFAM Marc Atkinson >> wrote: >> >> Thank you Seth. We appreciate the quick responses. >> >> Hi Tim and Brian, >> >> Per Seth, the first refund check for $1,178.88 was cashed by the Zasada'= s >> on 8/2 The second refund check for $1,596.40 was mailed today and they >> should hopefully have it by the end of next week. Please let us know if = she >> does not have it by next Friday. >> >> As of now, the account is completely up to date. We are processing >> payments correctly reflecting $25.15/hour from SFMC government accound 7= 166 >> and the remainder from the private account 3343. >> >> Please let us know if any further assistance or information is needed >> here. >> >> Thank you!