--0000000000004d3c58061fbb2438 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It would be physical check sent vi Fed Ex vs our regular mail Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Aug 15, 2024 at 9:12=E2=80=AFAM Seth Poindexter wrote: > Hi > I tried Fedex once before for CAD refund and it did not work. Has to be > wire or physical check. > > Seth > ------------------------------ > *From:* Lito Delapena > *Sent:* Thursday, August 15, 2024 9:08 AM > *To:* Seth Poindexter > *Cc:* Timothy Thomas ; Marc Atkinson ; > lisa.barker@thekey.com ; bboxall@thekey.com bboxall@thekey.com> > *Subject:* Re: 158032 Don Zasada - Status of Refund Checks - [#914427] > > Hey Seth, > > Would it be too late to request this refund to be sent via Fed Ex instead= ? > Client has been waiting on this payment since July > > Thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > *Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Thu, Aug 15, 2024 at 8:56=E2=80=AFAM Seth Poindexter seth.poindexter@thekey.com> wrote: > > Tim > My mistake. I received the request but missed the payment. > > Seth > ------------------------------ > *From:* Timothy Thomas > *Sent:* Thursday, August 15, 2024 8:39 AM > *To:* Marc Atkinson > *Cc:* seth.poindexter@thekey.com ; > lisa.barker@thekey.com ; lito.delapena@thekey.com > ; bboxall@thekey.com > *Subject:* Re: 158032 Don Zasada - Status of Refund Checks - [#914427] > > Thanks Marc. > > Seth, why was the check mailed out today? Client was under the impression > it was mailed weeks ago? > > On Thu, Aug 15, 2024 at 11:19=E2=80=AFAM Marc Atkinson wrote: > > Thank you Seth. We appreciate the quick responses. > > Hi Tim and Brian, > > Per Seth, the first refund check for $1,178.88 was cashed by the Zasada's > on 8/2 The second refund check for $1,596.40 was mailed today and they > should hopefully have it by the end of next week. Please let us know if s= he > does not have it by next Friday. > > As of now, the account is completely up to date. We are processing > payments correctly reflecting $25.15/hour from SFMC government accound 71= 66 > and the remainder from the private account 3343. > > Please let us know if any further assistance or information is needed her= e. > > Thank you! > > On Thu, 15 Aug at 11:04 AM , TheKey Support wrote: > Hi. > Check 50014 mailed this morning. Let me know if can be of > further assistance. > > Seth > ------------------------------ > > From: Marc Atkinson > *Sent:* Thursday, August 15, 2024 7:56 AM > *To:* seth.poindexter@thekey.com ; > lisa.barker@thekey.com > *Cc:* tt@thekey.com ; lito.delapena@thekey.com lito.delapena@thekey.com>; bboxall@thekey.com > *Subject:* Fwd: 158032 Don Zasada - Status of Refund Checks - [#914427] > > Hi Se