--0000000000007aba26061522f811 Content-Type: multipart/alternative; boundary="0000000000007aba25061522f810" --0000000000007aba25061522f810 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok that helps. I will let you know when adjustments are made (if it was needed) Thank you. On Tue, Apr 2, 2024 at 1:28=E2=80=AFPM Timothy Thomas wrote= : > Yes in Montreal QC we have the ability to choose either Good Friday or > Easter Monday as our statutory holiday. As we have more clients on servic= e > Mondays, we elect Easter Monday. > > On Tue, Apr 2, 2024 at 4:24=E2=80=AFPM Roxana Cruz wro= te: > >> Is that why you have a custom Holiday? Since Easter was March 31st? >> >> >> >> On Tue, Apr 2, 2024 at 1:22=E2=80=AFPM Timothy Thomas wr= ote: >> >>> That's correct. To confirm, the holiday in Montreal is Monday April 1st= . >>> >>> On Tue, Apr 2, 2024 at 4:21=E2=80=AFPM Roxana Cruz w= rote: >>> >>>> All - >>>> >>>> Custom Holiday's do not automatically update and since the system >>>> Holiday is set to regular shifts for March 31st did not bill at 1.5x. >>>> >>>> In order to bill at 1.5x shifts will need to be unfinalized and >>>> manually adjusted. >>>> >>>> In the meantime, I will take the sheet shared and review all of >>>> Canada's Holidays. >>>> >>>> For my clarification we will update to bill at 1.5x only where needed >>>> and not pay? >>>> >>>> >>>> >>>> >>>> On Tue, Apr 2, 2024 at 12:45=E2=80=AFPM Roxana Cruz = wrote: >>>> >>>>> Hi Kristy, >>>>> >>>>> We can adjust/add holidays by request. >>>>> >>>>> I do see that Easter is a custom Holiday which should've automaticall= y >>>>> updated. Let me find out why it hasn't before we make any adjustments= . >>>>> >>>>> I do know that most likely Sunday shifts will need to be >>>>> manually adjusted once we figured why it didn't update. >>>>> >>>>> Also, can I confirm that you need us to change pay to 1.5x for Easter >>>>> or all Holidays? >>>>> >>>>> [image: image.png] >>>>> >>>>> +Clearcare Support Team >>>>> >>>>> >>>>> >>>>> On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner >>>>> wrote: >>>>> >>>>>> Hi Tim, >>>>>> >>>>>> Great question. Updating Holidays is not a task that billing >>>>>> typically handles. Looping in ClearCare support to assist with this. >>>>>> >>>>>> >>>>>> >>>>>> Thanks, >>>>>> Kristy >>>>>> >>>>>> >>>>>> On Tue, 2 Apr at 2:24 PM , Timothy Thomas wrote: >>>>>> Thanks Joey. >>>>>> >>>>>> Stephanie who is in charge of setting up these dates within >>>>>> clearcare. I had shared a holiday calendar with your predecessor. >>>>>> >>>>>> On Tue, Apr 2, 2024 at 1:57=E2=80=AFPM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> Hi Stephanie, >>>>>>> >>>>>>> That would need to be adjusted. I don't have access to do that. >>>>>>> I have CCd @Timothy Thomas as this way be an issue >>>>>>> Canada wide. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> On Tue, Apr 2, 2024 at 1:41=E2=80=AFPM Stephanie Fuston >>>>>>> wrote: >>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> I see the issue