--000000000000cdf28406152303ef Content-Type: multipart/alternative; boundary="000000000000cdf28306152303ee" --000000000000cdf28306152303ee Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable For now Easter Monday was added under Montreal - shifts can be adjusted to bill at 1.5x. [image: image.png] Thank you. On Tue, Apr 2, 2024 at 1:29=E2=80=AFPM Roxana Cruz wrote= : > Ok that helps. I will let you know when adjustments are made (if it was > needed) > > Thank you. > > On Tue, Apr 2, 2024 at 1:28=E2=80=AFPM Timothy Thomas wro= te: > >> Yes in Montreal QC we have the ability to choose either Good Friday or >> Easter Monday as our statutory holiday. As we have more clients on servi= ce >> Mondays, we elect Easter Monday. >> >> On Tue, Apr 2, 2024 at 4:24=E2=80=AFPM Roxana Cruz wr= ote: >> >>> Is that why you have a custom Holiday? Since Easter was March 31st? >>> >>> >>> >>> On Tue, Apr 2, 2024 at 1:22=E2=80=AFPM Timothy Thomas w= rote: >>> >>>> That's correct. To confirm, the holiday in Montreal is Monday April >>>> 1st. >>>> >>>> On Tue, Apr 2, 2024 at 4:21=E2=80=AFPM Roxana Cruz = wrote: >>>> >>>>> All - >>>>> >>>>> Custom Holiday's do not automatically update and since the system >>>>> Holiday is set to regular shifts for March 31st did not bill at 1.5x. >>>>> >>>>> In order to bill at 1.5x shifts will need to be unfinalized and >>>>> manually adjusted. >>>>> >>>>> In the meantime, I will take the sheet shared and review all of >>>>> Canada's Holidays. >>>>> >>>>> For my clarification we will update to bill at 1.5x only where needed >>>>> and not pay? >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Apr 2, 2024 at 12:45=E2=80=AFPM Roxana Cruz wrote: >>>>> >>>>>> Hi Kristy, >>>>>> >>>>>> We can adjust/add holidays by request. >>>>>> >>>>>> I do see that Easter is a custom Holiday which should've >>>>>> automatically updated. Let me find out why it hasn't before we make = any >>>>>> adjustments. >>>>>> >>>>>> I do know that most likely Sunday shifts will need to be >>>>>> manually adjusted once we figured why it didn't update. >>>>>> >>>>>> Also, can I confirm that you need us to change pay to 1.5x for Easte= r >>>>>> or all Holidays? >>>>>> >>>>>> [image: image.png] >>>>>> >>>>>> +Clearcare Support Team >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner >>>>>> wrote: >>>>>> >>>>>>> Hi Tim, >>>>>>> >>>>>>> Great question. Updating Holidays is not a task that billing >>>>>>> typically handles. Looping in ClearCare support to assist with this= . >>>>>>> >>>>>>> >>>>>>> >>>>>>> Thanks, >>>>>>> Kristy >>>>>>> >>>>>>> >>>>>>> On Tue, 2 Apr at 2:24 PM , Timothy Thomas wrote: >>>>>>> Thanks Joey. >>>>>>> >>>>>>> Stephanie who is in charge of setting up these dates within >>>>>>> clearcare. I had shared a holiday calendar with your predecessor. >>>>>>> >>>>>>> On Tue, Apr 2, 2024 at 1:57=E2=80=AFPM Joey Taylor >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Stephanie, >>>>>>>> >>>>>>>> That would need to be adjuste