--000000000000d9f882060fc9bbfb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thank you for your help! It=E2=80=99s very appreciated. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Thu, Jan 25, 2024 at 9:22=E2=80=AFAM Alejandro Aponte wrote: > Hi Shawntel, > > You got, ill send this to invoicing to have them adjust the invoice > directly. > > > Thanks, > > Jose Morales > > > Billing@thekey.com > 866-226-1702 > > > On Thu, 25 Jan at 11:21 AM , Shawntel Sousa > wrote: > Hi, > I believe that was a scheduling mistake, they didn=E2=80=99t complete the= shift, > therefore it didn=E2=80=99t bill. > > Unfortunately this client can only make one payment for each invoice per > month because they have government funding and that=E2=80=99s how they do= billing. > We are going to have to eat this cost. > > Can we credit this and send her a paid invoice asap. > > I=E2=80=99ll explain this to the contact, can we have the paid invoice se= nt today > please? > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Thu, Jan 25, 2024 at 9:08=E2=80=AFAM Alejandro Aponte > wrote: > >> Hi Shawntel, >> >> I investigated this further, it seems the original invoice we sent the >> client did not have the below 12/1 shift. Our invoicing team caught this >> system issue when the shifts invoiced and manually added it, this caused >> the invoice price to go up in price and effected a change in the Tax's >> being owed. This is where the difference is coming from, we are sorry fo= r >> the confusion and multiple back and forths here, I hope this helps. Plea= se >> let me know if I can assist in anyway. >> >> >> =E2=80=8B >> *12/1 added shift.* >> >> >> *Tax increase after adding shift.* >> >> *Tax before added shift.* >> >> >> >> Thanks, >> >> Jose Morales >> >> >> Billing@thekey.com >> 866-226-1702 >> >> >> On Wed, 24 Jan at 5:13 PM , Shawntel Sousa >> wrote: >> Hi, >> Unfortunately, that is the exact problem is that the client received an >> invoice for $1835 and paid the full 1835 invoice but the invoice that I = was >> sent by Alexis was $2060.23. >> >> The client is not only confused, but very upset that there is a >> difference in invoices, and she doesn=E2=80=99t understand why, and afte= r reviewing >> the invoices, I don=E2=80=99t know why there=E2=80=99s a difference in t= he one that she was >> sent and the one that Alexis sent me for the exact same period of time. >> >> The client is looking for an explanation as to why there is such a >> different in price between two invoices that are for the same period of >> time. >> >> The invoice the client received and the invoice that Lexa sent me were >> both attached to the