Re: Fwd: Invoices for Ethen - [#641526]

----==_mimepart_65b28aced048b_1d33ffab39c7c9416725845 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 You got, ill send this to invoicing to have t= hem adjust the invoice directly.=C2=A0 Thanks,=C2=A0 Jose Moral= es Billing@thekey.com 866-226-1702=C2=A0 = = On Thu, 25 Jan at 11:21 AM , Shawntel Sousa wrote: Hi, = I believe that was a scheduling mistake, they didn=E2=80=99t complete th= e shift, therefore it didn=E2=80=99t bill.=C2=A0 = = Unfortunately this client can only make one payment for each invoice per= month because they have government funding and that=E2=80=99s how they d= o billing. We are going to have to eat this cost.=C2=A0 = = Can we credit this and send her a paid invoice asap.=C2=A0 = = I=E2=80=99ll explain this to the contact, can we have the paid invoice s= ent today please?=C2=A0 = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care As= sistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office N= umber: (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Thu, Jan 25, 2024 at 9:08=E2=80=AFAM Alejandro Aponte wrote: = = = = = Hi Shawntel,=C2=A0 = = I investigated this further, it seems the original invoice we sent the c= lient did not have the below 12/1 shift. Our invoicing team caught this s= ystem issue when the shifts invoiced and manually added it, this caused t= he invoice price to go up in price and effected a change in the Tax's bei= ng owed. This is where the difference is coming from, we are sorry for th= e confusion and multiple back and forths here, I hope this helps. Please = let me know if I can assist in anyway.=C2=A0 = = = =E2=80=8B = = 12/1 added shift. = = = = Tax increase after adding shift. = = = Tax before added shift. = = = = = Thanks,=C2=A0 = = Jose Morales = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Wed, 24 Jan at 5:13 PM , Shawntel Sousa wrote: Hi, = =C2=A0Unfortunately, that is the exact problem is that the client receiv= ed an invoice for $1835 and paid the full 1835 invoice but the invoice th= at I was sent by Alexis was $2060.23.=C2=A0 = = = The client is not only confused, but very upset that there is a differen= ce in invoices, and she doesn=E2=80=99t understand why, and after reviewi= ng the invoices, I don=E2=80=99t know why there=E2=80=99s a difference in= the one that she was sent and the one that Alexis sent me for the exact = same period of time.=C2=A0 = = The client is looking for an explanation as to why there is such a diffe= rent in price between two invoices that are for the same period of time.=C2= =A0 = = The invoice the client received and the invoice that Lexa sent me were b= oth attached to the original email =C2=A0 Warm regards, Shawntel Sousa= , LPN Client Success Manager Home Care Assistance/The Key Calgary Offic= e number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile nu= mber: (403) 305-6588 = = = = = = = = On Wed, Jan 24, 2024 at 2:47=E2=80