--0000000000007301f605eca440bc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you both! On Thu, Nov 3, 2022 at 5:28 PM Sandra Daoust wrote: > I had it handy as I just spoke to him earlier: 514-845-7405 > > > > Sandra Daoust > > > > *Gestionnaire des finances/Finance Manager - Canada* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > sdaoust@homecareassistance.com | Homecareassistancemontreal.ca > > > > > > > On Thu, Nov 3, 2022 at 5:26 PM Timothy Thomas wrote: > >> I'll call him tomorrow, @Stephanie Demers can you >> send me his number please? >> >> On Thu, Nov 3, 2022 at 5:10 PM Sandra Daoust > sdaoust@homecareassistance.com> wrote: >> >>> Hi Timothy, >>> >>> Steph is copied on this as she is in the loop of the situation. >>> Mr. Demers (recent client - August 2022) is upset about our billing >>> structure. I have spoken to him, Steph has spoken to him, but he insist= s on >>> speaking to the person at the top. >>> He is frustrated that we invoice clients weekly because: >>> 1) he finds it overwhelming to verify invoices on a weekly basis >>> 2) he is getting charged high fees from the bank for the number of >>> withdrawals from his account >>> >>> I explained that it's not something we can work around. Our billing is >>> done weekly, that's how the system is set up and it allows for the >>> rectification of any issues to be resolved in a timely manner. As such,= all >>> of our clients are billed weekly. In turn, clients are also charged wee= kly >>> (he is on EFT). It would be way too confusing to charge some clients on= e >>> week and not the other. Plus, the communication from corporate of late, >>> makes it clear that we are not to veer from SOP. >>> >>> He is speaking with the bank about the fees, and I told him that we are >>> happy to provide a report at year end for tax purposes to ease the >>> management of 52 invoices. >>> >>> He still wants to speak to someone above. >>> >>> If you have 5 min, can you give him a call. He is very kind, just wants >>> it escalated. >>> >>> >>> >>> Sandra Daoust >>> >>> >>> >>> *Gestionnaire des finances/Finance Manager - Canada* >>> >>> Tel: 514.907.5065 | Fax: 514.221.4265 >>> >>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>> >>> >>> >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > -- Stephanie Demers Gestionnaire des Soins *|* Client Care Manager Tel: 514.907.5065 | Fax: 514.221.4265 sdemers@homecareassistance.com | Homecareassistancemontreal.ca --0000000000007301f605eca440bc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you both!=C2=A0 On Thu, Nov 3, 2022 at 5:28 PM = Sandra Daoust < sdaoust= @homecareassistance.com > wrote: I had it handy as I just spoke to him earlier:=C2=A0 514-845-7405 <br clear=3D"all