--00000000000038f739062ee3ac59 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi DeAnna, I am not able to help in this situation as I do not handle paperwork for Burlington Gardens. Cheryl On Sat, Feb 22, 2025 at 8:03=E2=80=AFPM DeAnna Brown wrote: > Hi team! > > Do we have an update on the PAF? > > Thanks for your continued efforts to obtain! > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Tue, 18 Feb at 6:17 PM , DeAnna Brown > wrote: > Hi team! > > Do we have an update on the PAF? > > Thanks > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Fri, 14 Feb at 1:29 PM , Jeannie Ortiz > wrote: > Thank you, Amanda, for the update. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Wed, 12 Feb at 8:06 AM , Amanda Ilines > wrote: > Hi all, > > Timon is already working on this. This was a client that was vomiting at > our flex site that we needed to sign up for services quickly so we could > clean her up. Timon is working on getting everything missing from this > client. > > Thanks, > > Amanda Ilines > Home Care Liaison > 437-908-1030 > TheKey.ca > Inline image > > > > > On Wed, Feb 12, 2025 at 7:43=E2=80=AFAM Cheryl Cartwright > wrote: > >> I used to have clear care access but then they removed it when my >> regional client success manager role was canceled. They have tried >> unsuccessfully to give me the access back but they are doing something >> wrong obviously. >> >> I do have access to Ontario still but because I don't have access to any >> other market I just stay out of uploading files completely to keep my >> process the same across the markets. >> >> I will reach out to Jeannie to see who is missing POA information. >> >> Thanks again, >> >> Cheryl >> >> On Tue, Feb 11, 2025 at 3:49=E2=80=AFPM DeAnna Brown >> wrote: >> >>> Hi Cheryl, >>> >>> Apologies, as I didn't realize that you didn't have access to Clearcare= . >>> >>> This is an Oakville client that is in the Toronto URL in Clearcare. I >>> usually reach out to CSMs when I am missing documents, but they usually >>> loop you in for clients in the Montreal and Toronto URLs, so figured I >>> would just go straight to you. But it looks like the CCA and PAF were >>> uploaded today. >>> >>> Regarding the POA documents, I would email Jeannie Ortiz to see if she >>> can pull a report for you. But one thing to note is we will always requ= ire >>> a POA if the signer is listed as POA and is not using their own financi= als >>> to pay for services but rather the clients financials to pay for servic= es. >>> >>> Hope that helps! >>> >>> DeAnna Brown >>> >>> >