--000000000000eb3b9406030f7ce2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will have a meeting set with Shyanne so we can both review each client together. Let's hope this will resolve the issue. Thanks all, Chuck On Wed, Aug 16, 2023 at 1:38=E2=80=AFPM Timothy Thomas wrot= e: > Each client needs to be reviewed to ensure all their instances are update= d > to the new rates, then this issue will be resolved. > > On Wed, Aug 16, 2023 at 2:58=E2=80=AFPM Chuck Terlesky > wrote: > >> Looks like this issue is only in Winnipeg, where the rates are different >> and the issues occur. >> >> On Wed, Aug 16, 2023 at 12:55=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> @Timothy Thomas I believe that Schedulers are to >>> finalize the report - I can look over Calgary if that helps? >>> >>> On Wed, Aug 16, 2023 at 12:49=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Adding @Shyanne Hansen for visibility. >>>> >>>> I've just looked at the ongoing schedule for Emmanuel Uzoh and there >>>> continues to be issues with the payroll rate setups on certain shift d= ates. >>>> The instances have not all been updted. This is not a payroll issue as= Irin >>>> confirmed. This is an operations team issue. >>>> >>>> @Chuck Terlesky We reviewed this together >>>> several weeks ago. Who is reviewing the payroll report prior to finali= zing? >>>> If we need to set up another training session please let me know. >>>> >>>> On Wed, Aug 16, 2023 at 2:36=E2=80=AFPM Irin Eva = wrote: >>>> >>>>> Hi Chandani, >>>>> >>>>> Pls note that this is not the payroll's fault. Payroll can pay only >>>>> what shows in their schedules in Clear Care. >>>>> >>>>> If there are issues that their clear care shows the amts but payroll >>>>> paid out less or more then payroll can fix that. If there are issues = with >>>>> schedules in CC then HR (Who does the booking) need to fix that. >>>>> >>>>> Thanks, >>>>> Irin >>>>> >>>>> On Wed, Aug 16, 2023 at 2:30=E2=80=AFPM Chandani Patel >>>>> wrote: >>>>> >>>>>> Good Afternoon Team, >>>>>> >>>>>> I am emailing again as I had yet another staff member reach out to m= e >>>>>> today that he has not been paid at the correct rate. I ran all the n= umbers >>>>>> and it looks like the pay rate changed on June 26th to be $16.00 whe= n his >>>>>> original payrate he was hired for is $18.00 and that is what is in t= he >>>>>> payroll rate as well as what he was being paid until June 25th. Ther= e were >>>>>> no new shifts added aor changes made to the schedule and he has been= seeing >>>>>> the same client for quite some time. Based on my calculations we owe= him >>>>>> $776.00, which I've added to the payroll sheet for Irin. >>>>>> >>>>>> In this instance he mentioned he was also not paid out OT as it >>>>>> normally would calculate anything more than 88 hours for winnipeg. = This >>>>>> has not yet been added into the total of $776.00 that I calculated. >>>>>> >>>>>> I am not sure how long this will go on for, but each payroll I a