--00000000000041ce6306030fa7bf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have gone through all of Emmanuels shifts, and all of the instances are correct with the pay rate of $18. I have also been looking at the payroll report regularly to ensure all staff rates are the same across the shifts, and no staff have had different rates. *Thank you;* *Shyanne Hansen **Staffing Manager* of Calgary, Alberta & Winnipeg, Manitoba *________________________* *Calgary Office: *(403) 301 3777 *Winnipeg Office: *(204) 489 6000 [image: TheKey] On Wed, Aug 16, 2023 at 1:41=E2=80=AFPM Chuck Terlesky wrote: > I will have a meeting set with Shyanne so we can both review each client > together. Let's hope this will resolve the issue. > > Thanks all, > Chuck > > On Wed, Aug 16, 2023 at 1:38=E2=80=AFPM Timothy Thomas wr= ote: > >> Each client needs to be reviewed to ensure all their instances are >> updated to the new rates, then this issue will be resolved. >> >> On Wed, Aug 16, 2023 at 2:58=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> Looks like this issue is only in Winnipeg, where the rates are differen= t >>> and the issues occur. >>> >>> On Wed, Aug 16, 2023 at 12:55=E2=80=AFPM Chuck Terlesky >>> wrote: >>> >>>> @Timothy Thomas I believe that Schedulers are to >>>> finalize the report - I can look over Calgary if that helps? >>>> >>>> On Wed, Aug 16, 2023 at 12:49=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Adding @Shyanne Hansen for visibility. >>>>> >>>>> I've just looked at the ongoing schedule for Emmanuel Uzoh and there >>>>> continues to be issues with the payroll rate setups on certain shift = dates. >>>>> The instances have not all been updted. This is not a payroll issue a= s Irin >>>>> confirmed. This is an operations team issue. >>>>> >>>>> @Chuck Terlesky We reviewed this together >>>>> several weeks ago. Who is reviewing the payroll report prior to final= izing? >>>>> If we need to set up another training session please let me know. >>>>> >>>>> On Wed, Aug 16, 2023 at 2:36=E2=80=AFPM Irin Eva wrote: >>>>> >>>>>> Hi Chandani, >>>>>> >>>>>> Pls note that this is not the payroll's fault. Payroll can pay only >>>>>> what shows in their schedules in Clear Care. >>>>>> >>>>>> If there are issues that their clear care shows the amts but payroll >>>>>> paid out less or more then payroll can fix that. If there are issues= with >>>>>> schedules in CC then HR (Who does the booking) need to fix that. >>>>>> >>>>>> Thanks, >>>>>> Irin >>>>>> >>>>>> On Wed, Aug 16, 2023 at 2:30=E2=80=AFPM Chandani Patel >>>>>> wrote: >>>>>> >>>>>>> Good Afternoon Team, >>>>>>> >>>>>>> I am emailing again as I had yet another staff member reach out to >>>>>>> me today that he has not been paid at the correct rate. I ran all t= he >>>>>>> numbers and it looks like the pay rate changed on June 26th to be $= 16.00 >>>>>>> when his original payrate he was hired for is $18.00 and that is wh= at is in >>>>>>> the payroll rate as well as what he