--000000000000a3053b061182efa8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable hello Mark I am getting calls now. Thanks for fixing the problem. Your support is greatly appreciated. On Fri, Feb 16, 2024 at 12:15=E2=80=AFPM Mark Warner = wrote: > Hi All! > Have we had a chance to test your Open hours options to make sure > Stephanie is ringing when appropriate? > > Thanks, > Mark Warner > > > On Fri, 16 Feb at 9:23 AM , Stephanie Okojie > wrote: > I see. Okay. Thanks > > Sent from my iPhone > > On Feb 16, 2024, at 8:43 AM, Mark Warner wrote: > > =EF=BB=BF > Hi Stephanie, > You were not part of the Ontario/Toronto on-call group (I just added you.= ) > This would explain why you would not receive "on-call" calls. > > Thanks, > Mark Warner > > > On Fri, 16 Feb at 8:39 AM , Mark Warner wrote: > Hi Stephanie, > The On-Call group operates completely different from the normal daytime > New and Existing client options. I will look in to the On-Call process. > Please test the open hours operation. Are you using your mobile 8x8 app, > PC 8x8 app, or a combination? > > Thanks, > Mark Warner > > > On Fri, 16 Feb at 8:31 AM , Stephanie Okojie > wrote: > Hi Mark > > I was on call last night. Unfortunately, I didn't receive any calls. > Thankfully, Pauli was my back up. Please let me know what you need to get > this resolved. > > > > 665903:611100 > --000000000000a3053b061182efa8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable hello Mark I am getting calls now. Than= ks for fixing the problem. Your support is greatly appreciated.=C2=A0 = = On Fri, Feb 16, 2024 at 12:15=E2=80=AFPM Mark Warner < itsupport@thekey.com > wrote: Hi All! Have we had a chance to test your Open hours options to ma= ke sure Stephanie is ringing when appropriate? Thanks,=C2=A0 Mark Warner On Fri, 16 Feb at 9:23 AM , Stephanie Okojie < stephanie.okojie@thekey.com= > wrote: I see. Okay. Thanks=C2=A0 Sent from my iPhone On Feb 16, 2024, at 8:43 AM, Mark Warner < itsupport@thekey.com > wrote: =EF=BB=BF Hi Stephanie,=C2=A0 You were not part of the Ontario/Toronto on-call group (I = just added you.) =C2=A0This would explain why you would not receive "o= n-call" calls. Thanks,=C2=A0 Mark Warner On Fri, 16 Feb at 8:39 AM , Mark Warner < itsupport@thekey.com > wrote: Hi Stephanie, The On-Call group operates completely different from the n= ormal daytime New and Existing client options.=C2=A0 I will look in to the = On-Call process.=C2=A0 Please test the open hours operation.=C2=A0 Are you = using your mobile 8x8 app, PC 8x8 app, or a combination? Thanks,=C2=A0 Mark Warner