----==_mimepart_65cf98138271e_1e23fcac0cf21a846039b6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All! Have we had a chance to test your Open hours options to make sur= e Stephanie is ringing when appropriate? Thanks,=C2=A0 Mark Warner = = = On Fri, 16 Feb at 9:23 AM , Stephanie Okojie wrote: I see. Okay. Thanks=C2=A0 = = = Sent from my iPhone = = = = = = On Feb 16, 2024, at 8:43 AM, Mark Warner wrote: = = =EF=BB=BF = = = Hi Stephanie,=C2=A0 = You were not part of the Ontario/Toronto on-call group (I just added you= .) =C2=A0This would explain why you would not receive "on-call" calls. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Fri, 16 Feb at 8:39 AM , Mark Warner wrote:= = = Hi Stephanie, = The On-Call group operates completely different from the normal daytime = New and Existing client options. =C2=A0I will look in to the On-Call proc= ess. =C2=A0Please test the open hours operation. =C2=A0Are you using your= mobile 8x8 app, PC 8x8 app, or a combination? = = Thanks,=C2=A0 = Mark Warner = = = = = = On Fri, 16 Feb at 8:31 AM , Stephanie Okojie wrote: Hi Mark = I was on call last night. Unfortunately, I didn't receive=C2=A0any calls= . Thankfully, Pauli was my back up. Please let me know what you need to g= et this=C2=A0resolved.=C2=A0 ----==_mimepart_65cf98138271e_1e23fcac0cf21a846039b6 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All! Have we had a chance to test your Open hours options to = make sure Stephanie is ringing when appropriate? Thanks,=C2=A0 Mark Warner On Fri, 16 Feb at 9:23 AM , Stephanie Okojie= <stephanie.okojie@thekey.com> wrote: I see. Okay. Thanks=C2=A0 Sent from my iPhone On Feb 16, 2024, at 8:43 AM, Mark Warner <itsupport@thekey.com>= ; wrote: =EF=BB=BF Hi Stephanie,=C2=A0 You were not part of the Ontario/Toronto on-call group (= I just added you.) =C2=A0This would explain why you would not receive "on= -call" calls. Thanks,=C2=A0 Mark Warner On Fri, 16 Feb at 8:39 AM , Mark Warner <= itsupport@thekey.com> wrote: Hi Stephanie, The On-Call group operates completely different from the= normal daytime New and Existing client options. =C2=A0I will look in to = the On-Call process. =C2=A0Please test the open hours operation. =C2=A0Ar= e you using your mobile 8x8 app, PC 8x8 app, or a combination? Thanks,=C2=A0 Mark Warner